Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC • Woodstock, GA

8d • Onsite

About The Position

The Sr. Consumer Loan Specialist is a key member of a branch team, responsible for providing a positive customer experience while originating consumer loans, completing loan applications, building customer relationships, and meeting sales goals. The role also supports the Branch Manager with daily operational tasks and serves as a role model for other team members.

Republic Finance is a financial services company that provides consumer loans and flexible lending options. It serves more than 300,000 customers in over 250 communities across the United States and emphasizes its team, customers, and performance. The company describes a supportive culture, career paths, growth opportunities, community philanthropy, and performance-based rewards.

Compensation is $36,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. The position offers health, dental, and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match after one year, regular bonuses, short- and long-term disability, and other employee benefits.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a goal-oriented, incentive-based sales role.
• Professional demeanor and positive attitude.
• Strong communication and customer relations skills.
• Ability to work independently and as a dedicated team member.
• Ability to work in a fast-paced environment and manage priorities successfully.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with company employment credit check, background checks, and drug screening policies.
• Ability to meet state insurance licensing eligibility requirements for selling voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Nice To Haves

• At least 1 year of experience in the consumer finance industry.

Responsibilities

• Seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs and recommend appropriate consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
• Explain the loan process and answer questions about loan products and processing.
• Take ownership of customer concerns and work with management to develop and carry out strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Meet or exceed loan goals.
• Service a growing and complex consumer loan portfolio on a day-to-day basis.
• Use analytical skills to resolve customer issues efficiently.
• Build trust with customers and staff by demonstrating the organization’s philosophy, core values, policies, procedures, and compliance requirements.
• Process insurance claims, follow-ups, and payments, and maintain the insurance log.
• Provide customer care through daily transactions, customer inquiries, and problem resolution.
• Comply with corporate, legal, and regulatory policies, guidelines, and requirements.
• Answer incoming phone calls and check the branch voicemail.
• Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.
• Set an example for other team members.

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of paid time off to start, plus one additional personal day.
• Paid holidays.
• 401(k) plan with employer match after one year.
• Company-provided life insurance and long-term disability.
• Short-term disability.
• Employee Assistance Program with confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay and regular bonuses.
• Internal promotions.
• Uncapped monthly bonus averaging $8,000 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED