Sr. Consumer Loan Specialist - Sales Customer Service
About The Position
The Sr. Consumer Loan Specialist is a key member of the branch team, responsible for delivering a positive customer experience while originating consumer loans, completing applications, developing customer relationships, and meeting sales goals. The role also supports the Branch Manager with daily operational tasks and serves as a role model for other team members. The successful candidate demonstrates professionalism, a positive and outgoing attitude, reliability, and strong oral and written communication skills. Republic Finance is a consumer finance company that has served customers for more than 70 years, offering consumer loans, flexible lending options, and customer service. The company serves more than 300,000 customers in over 250 communities and emphasizes its core values of team, customers, and performance, alongside community involvement and employee development. Compensation is $36,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. The company offers benefits and opportunities for professional development and internal promotion.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a goal-oriented, incentive-based sales role.
- Professional demeanor and positive attitude.
- Strong communication and customer relations skills.
- Ability to work independently and as a dedicated team member.
- Ability to work in a fast-paced environment and navigate competing priorities successfully.
- Proficiency with Windows and Microsoft Office Suite.
- Valid driver’s license, reliable transportation, and auto insurance.
- Willingness to comply with company employment credit check, background check, and drug screening policies.
- Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.
Nice To Haves
- At least 1 year of experience in the consumer finance industry.
Responsibilities
- Seek opportunities to originate new loan business with new and existing customers.
- Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
- Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
- Explain the loan process and answer questions about loan products and processing.
- Take ownership of customer concerns and work with management on strategies for potential problem loans.
- Close loans, assemble loan folders, and break down files.
- Consistently meet or exceed loan goals.
- Service the consumer loan portfolio on a day-to-day basis.
- Use analytical skills to resolve customer issues efficiently.
- Build trust with customers and staff by demonstrating the organization’s philosophy, core values, policies, procedures, and compliance requirements.
- Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
- Provide customer care through daily transactions, inquiries, and problem resolution.
- Follow corporate, legal, and regulatory compliance policies, guidelines, and requirements.
- Answer incoming phone calls and check the branch voicemail.
- Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.
- Set an example and act as a role model for other team members.
Benefits
- Health insurance with employer contribution
- Dental insurance with employer contribution
- Vision insurance with employer contribution
- 15 days of paid time off (PTO) to start, plus one additional personal day
- Paid holidays
- 401(k) with employer match after one year
- Uncapped monthly incentive bonus pay
- Company-provided life insurance
- Long-term disability coverage
- Short-term disability coverage
- Employee Assistance Program with confidential mental health support
- Access to LinkedIn Learning’s library of 10,000+ professional development courses
- Employee of the Month Program
- Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital
- Professional offices with a friendly team environment
- Internal promotions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
