Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•West Monroe, LA

About The Position

The Sr. Consumer Loan Specialist is a key member of a branch team, responsible for originating consumer loans, completing applications, developing customer relationships, and meeting sales goals while ensuring a positive customer experience. The role also handles day-to-day servicing of a growing consumer loan portfolio, customer inquiries and issues, insurance claims, and compliance requirements. The specialist assists the Branch Manager with daily operational tasks and serves as a role model to other team members. The successful candidate has a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills. This position pays $36,000 per year (paid hourly), plus an uncapped monthly bonus averaging $8,000 annually. Republic Finance describes its culture as supportive and focused on its team, customers, and performance, with career paths and opportunities for growth.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a goal-oriented, incentive-based sales role.
Professional demeanor, positive attitude, and strong communication and customer relations skills.
Ability to work independently and as a dedicated team member.
Ability to work in a fast-paced environment and successfully navigate priorities.
Proficiency with Windows and Microsoft Office Suite.
Valid driver's license, reliable transportation, and auto insurance.
Willingness to comply with company employment credit check, background checks, and drug screening policies.
Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state's department of insurance.

Nice To Haves

At least 1 year of experience in the consumer finance industry.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management on strategies for potential problem loans.
Close loans, assemble loan folders, and break down files.
Consistently meet or exceed loan goals.
Service the consumer loan portfolio on a day-to-day basis.
Use analytical skills to resolve customer issues efficiently.
Build trust with customers and internal staff by demonstrating the organization's philosophy, core values, policies, procedures, and compliance standards.
Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Follow corporate, legal, and regulatory compliance policies and requirements.
Answer incoming phone calls and check the branch voicemail.
Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.

Benefits

Health, dental, and vision insurance with employer contribution.
15 days of paid time off to start, plus one additional personal day.
Paid holidays.
401(k) plan with employer match after one year.
Company-provided life insurance and long-term disability.
Short-term disability.
Employee Assistance Program with confidential mental health support.
Uncapped monthly incentive bonus pay.
Access to LinkedIn Learning's library of 10,000+ professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
Professional offices with a friendly team environment.
Internal promotion opportunities.