Sr. Consultant
About The Position
Accela is seeking a Sr. Consultant to join its Professional Services team. This customer-facing role combines business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. The Senior Consultant partners with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that support successful delivery. The role includes leading requirements elicitation and stakeholder discussions, documenting and validating requirements, and developing current- and future-state process flows to support alignment, solution design, and implementation. The Senior Consultant configures enterprise software according to approved requirements and Accela best practices, coordinates with technical, data, and integration teams, and helps customers balance business needs with scope and technical considerations. The position also supports project risk and scope management, testing and validation, and go-live readiness. Accela provides cloud-based government software intended to improve efficiency, citizen engagement, and transparency. The company describes a commitment to fostering a diverse, equitable, inclusive workplace where employees experience psychological safety and belonging.
Requirements
- 3–5 years of experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
- Experience developing and using current-state and future-state business process flows to facilitate stakeholder alignment and support solution design.
- Hands-on experience configuring enterprise software solutions based on discovery requirements.
- Demonstrated ability to coordinate effectively with cross-functional technical teams.
- Experience documenting requirements using techniques such as process modeling, use cases, or user stories.
- Ability to think conceptually while maintaining attention to detail in configuration and documentation.
- Problem-solving skills and ability to recommend practical, best-practice solutions.
- Strong written and verbal communication skills, including the ability to influence and guide business and technical stakeholders.
- Experience working within defined project scope and supporting change control discussions.
- Comfort operating in fast-paced, multi-stakeholder delivery environments.
Nice To Haves
- Previous professional services or consulting experience; Big 5 consulting experience is a plus.
- Government or public-sector domain expertise.
- Mentoring or coaching experience involving facilitation techniques, documentation standards, and customer engagement practices.
- Experience documenting and communicating cross-functional workflows to support technical design and integration planning.
Responsibilities
- Lead structured requirements elicitation activities, including workshops, interviews, and working sessions with customer stakeholders.
- Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, while aligning diverse stakeholder groups.
- Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
- Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories.
- Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities.
- Use process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation.
- Configure systems in alignment with approved requirements and Accela best practices.
- Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
- Bridge business stakeholders and technical teams to ensure intent, constraints, and impacts are clearly understood.
- Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
- Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
- Support testing and validation, including UAT planning, defect triage, and resolution coordination.
- Contribute to go-live readiness by validating configuration completeness, business process alignment, and operational readiness.
Benefits
- Annual discretionary bonus target based on company and individual goal achievement.
- Flexible time off.
- Medical insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Family planning benefits.
- 401(k) retirement savings plan with company match.
- Health savings account with company contributions.
- Flexible spending account.
- Life, accident, and disability coverage.
- Business travel insurance.
- Employee assistance programs and other well-being benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
