Sr Incentive Consultant

Citizens Financial Group • Johnston, RI

10d

About The Position

The Senior Incentive Consultant is responsible for administering applicable line-of-business variable compensation plans and maintaining a sound governance structure that supports well-founded decision-making and administration. The role administers day-to-day plan processes, seeks improvements to the quality and productivity of administration, handles credit requests and disputes within plan guidelines, monitors controls and governance, and assists with incentive modeling for forecasting and budgeting.

The consultant serves as a first-level decision authority for credit requests, evaluates request data and trends, and recommends remedial action to help mitigate risk. The role also supports delivery of the Incentive Performance Management Framework, including targets, measurements, and assessments, and develops sales and incentive analysis for the applicable line of business. This includes ongoing performance analysis, contribution to sales and revenue, and a total compensation view across positions. As a senior member of the immediate team and broader Sales Performance Management team, the consultant helps strengthen the team and develop colleagues’ skills.

Requirements

• At least 5 years of experience in sales incentive compensation, sales performance management, compensation administration, business analytics, or a related field, including experience supporting complex incentive programs.
• Demonstrated experience administering incentive plans, including calculation and payout validation, data reconciliation, issue resolution, and adherence to plan governance and controls.
• Strong analytical and problem-solving skills, including the ability to analyze complex data, identify trends and discrepancies, and translate findings into actionable recommendations.
• Advanced Microsoft Excel skills and experience working with large or complex data sets.
• Ability to manage multiple priorities and deadlines in a high-volume environment while maintaining attention to detail and accuracy.
• Strong written and verbal communication skills, including the ability to explain complex incentive concepts and partner effectively with business stakeholders.
• Ability to identify process improvements and develop more efficient, streamlined, or automated approaches.

Nice To Haves

• Bachelor’s degree in business, Finance, Human Resources, Analytics, or a related field.
• Experience in financial services, banking, or another highly regulated industry.
• Experience with incentive compensation management platforms, such as Varicent or similar ICM systems.
• Experience with incentive plan design, modeling, forecasting, and plan-effectiveness analysis.
• Experience partnering across Finance, HR, Risk, Compliance, and business leadership.
• Experience supporting training, change management, or implementation of new or revised incentive programs.

Responsibilities

• Administer applicable line-of-business variable compensation plans, including day-to-day processes.
• Improve the quality and productivity of plan administration and identify opportunities to increase efficiency.
• Resolve credit requests and disputes within plan guidelines, acting as a first-level decision authority for credit requests.
• Monitor plan controls and governance and maintain a sound governance structure.
• Evaluate credit-request data and trends and recommend remedial actions to mitigate risks.
• Assist with incentive modeling for forecasting and budgeting.
• Support delivery of the Incentive Performance Management Framework, including targets, measurements, and assessments.
• Develop sales- and incentive-related analysis for the applicable line of business, including ongoing performance analysis, sales/revenue contribution, and a total compensation view across positions.
• Contribute as a senior member of the immediate team and broader Sales Performance Management team, fostering a strong team and helping improve colleagues’ skills.

Benefits

• Competitive pay and an opportunity to earn an annual discretionary bonus.
• Medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed