Sr. Collection Specialist

ACCION OPPORTUNITY FUND COMMUNITY DEVELOPMENT•City of Commerce, CA

9d•Hybrid

About The Position

The Sr. Collections Specialist manages a portfolio of distressed commercial transportation and small business loans, focusing on optimizing recoveries, minimizing losses, and complying with regulatory and internal policies. The role calls for specialized expertise in transportation-related asset collections, legal escalations, and complex account management. It combines analytical, investigative, and negotiation work to recover outstanding debts, manage litigation and repossession processes, and support organizational recovery goals. This is a hybrid position based out of the Commerce, California office three days per week (Tuesday, Wednesday, and Thursday), with two remote workdays at home. The position reports to the Sr. Manager, Customer Care. Accion Opportunity Fund provides small business owners with access to capital, networks, and coaching, and also conducts research, advocates for policy changes, and finances community construction projects through its New Markets Tax Credit program. The organization says it is working to scale its impact and become financially sustainable.

Requirements

Punjabi proficiency; bilingual capability is required.
5–7 years of experience in commercial transportation, finance, or leasing.
Strong proficiency with skip tracing tools, database-based research, and investigative research methods.
Strong negotiation and settlement-resolution skills.
Excellent analytical and problem-solving abilities.
Proven record of meeting or exceeding recovery targets in the commercial financial industry.
Ability to work independently with minimal supervision.
Strong written and verbal communication skills.
Proficiency with Microsoft Office.

Nice To Haves

Expertise in Excel.

Responsibilities

Manage a portfolio of distressed commercial transportation and small business loans using proactive recovery strategies and timely resolution of delinquencies.
Monitor assigned accounts, identify unresolved debts, prioritize high-risk exposures, and document actions in the system of record.
Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans.
Analyze financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options.
Manage voluntary surrenders of commercial transportation assets, including borrower coordination, equipment security, and required documentation.
Collaborate with Risk Management and Equipment Management on high-value litigation, repossession, and bankruptcy cases involving transportation assets.
Communicate with Punjabi-speaking customers about collections and repayment options, providing culturally responsive service.
Resolve disputes and negotiate repayment or settlement arrangements aligned with client capacity and AOF’s recovery objectives.
Develop feasible solutions for borrowers unable to pay in full and ensure negotiations and communications comply with company policy and applicable regulations.
Prepare, analyze, and distribute monthly collection and recovery performance reports for management.
Meet departmental call quality and productivity metrics and maintain legally, regulatorily, and audit-compliant actions, communications, and case documentation.
Partner with the outsourced contact center through case coaching, real-time support on difficult accounts, and updates to training documentation and delivery.
Coordinate with Legal, Risk Management, Accounting, and Equipment Management to resolve complex recovery cases.
Contribute to departmental goals, planning, and process improvement initiatives.
Conduct skip tracing and investigative research when borrowers cannot be located.
Complete account documentation, correspondence, and other administrative duties; respond to client account inquiries professionally and promptly.
Undertake additional responsibilities assigned by management in support of department and organizational priorities.

Benefits

Competitive salary commensurate with experience.
Work-life balance and monthly remote work reimbursements.
Company-funded medical, dental, vision, life, and disability coverage for employees, based on plan selection.
Company-funded dependent coverage at 90%, based on plan selection.
Flexible Spending Accounts.
Voluntary supplemental life and AD&D insurance and legal plans available through payroll deduction.
Tax-deferred and Roth 403(b) retirement plan with employer match.
15 paid vacation days.
12 paid holidays and one floating paid holiday.
10 sick days.
Paid parental leave.