Sr. Collection Specialist

ACCION OPPORTUNITY FUND COMMUNITY DEVELOPMENT•Los Angeles, CA

10d•$26 - $34•Hybrid

About The Position

The Sr. Collection Specialist manages a portfolio of distressed commercial transportation and small business loans, focusing on optimizing recoveries, minimizing losses, and complying with regulatory and internal policies. The position requires expertise in transportation-asset collections, legal escalations, and complex account management. It combines analytical, investigative, and negotiation work to recover outstanding debts, manage litigation and repossession processes, and support organizational recovery goals. This hybrid position works from the Commerce, California office three days per week (Tuesday, Wednesday, and Thursday) and remotely from home two days per week. It reports to the Sr. Manager, Customer Care.

Requirements

Punjabi proficiency; bilingual ability is required.
5–7 years of experience in commercial transportation, finance, or leasing.
Strong proficiency with skip-tracing tools, data-based research, and investigative research methods.
Strong negotiation and settlement-resolution skills.
Excellent analytical and problem-solving abilities.
Proven track record of meeting or exceeding recovery targets in the commercial financial industry.
Ability to work independently with minimal supervision.
Strong written and verbal communication skills.
Proficiency with Microsoft Office.

Nice To Haves

Expertise in Excel.

Responsibilities

Manage a portfolio of distressed commercial transportation and small business loans, using proactive recovery strategies and resolving delinquencies in a timely manner.
Review assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document actions in the system of record.
Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop recovery plans.
Analyze financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options.
Manage voluntary surrenders of commercial transportation assets, coordinating with borrowers, securing equipment, and processing required documentation.
Collaborate with Risk Management and Equipment Management on high-value litigation, repossession, and bankruptcy cases involving transportation assets.
Communicate with Punjabi-speaking customers about collections and repayment options, providing culturally responsive service.
Engage with clients to resolve disputes, establish urgency, and negotiate repayment or settlement arrangements consistent with client capacity and recovery objectives.
Develop feasible solutions for borrowers unable to pay in full and ensure negotiations and communications comply with company policy and applicable regulations.
Prepare, analyze, and distribute monthly collection and recovery performance reports for management.
Maintain call quality and productivity metrics consistent with departmental standards.
Ensure actions, communications, and case documentation comply with legal, compliance, and audit requirements.
Partner with the outsourced contact center through case coaching, real-time support on difficult accounts, and updates to training documentation and delivery.
Work with Legal, Risk Management, Accounting, and Equipment Management to resolve complex recovery cases.
Contribute to departmental goals, planning, and process-improvement initiatives.
Conduct skip tracing and investigative research when borrowers cannot be located.
Perform account documentation, correspondence, and other administrative duties; respond to client account inquiries promptly and professionally.
Undertake additional responsibilities assigned by management.

Benefits

Competitive salary commensurate with experience.
Work-life-balance-focused environment and monthly remote-work reimbursements.
100% company-funded medical, dental, vision, life, and disability coverage for employees, depending on plan selection.
90% company-funded dependent coverage, depending on plan selection.
Flexible Spending Accounts.
Voluntary supplemental life and AD&D insurance and legal plans, available through payroll deduction.
Tax-deferred and Roth 403(b) retirement plan with employer match.
15 paid vacation days.
12 paid holidays and one floating paid holiday.
10 sick days.
Paid parental leave.