Sr Clinical Physician Support Coordinator

Houston Methodist•Sunset, FL

1d•Onsite

About The Position

At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.

Requirements

Bachelor’s degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
Five years in a provider support, training or optimization capacity in an IT or clinical setting
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Understanding of Virtual Private Network (VPN) connectivity concepts and ability to troubleshoot connections at remote locations
Proficiency in Microsoft Ooffice software including Outlook, Word, Exel and Powerpoint
Demonstrates in-depth process knowledge of physician workflows and ability to translate them in clinical systems to expand physician usability

Nice To Haves

An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience
EPIC - Certification (EPIC) Certification, proficiency or credentialed on Epic

Responsibilities

Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.
Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.
Provides excellent customer service with a physician focus with training support and problem resolution.
Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.
Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.
Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.
Supports physicians with required regulatory reporting as appropriate.
Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.
Coordinates on-site support during DNV and other regulatory auditing/survey processes.
Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.
Assists with physician documentation improvements to insure maximum hospital revenue capture.
Identifies opportunities for new transformative solutions to support and enhance physician practice.
Facilitates implementation of physician centric tools and insures physician adoption.