Clinical Support Coordinator - McMinnville

OnePeak Medical Office & Corporate • McMinnville, OR

1d • Onsite

About The Position

The Clinical Support Coordinator assists with covering a variety of positions throughout the McMinnville office, as trained and coordinated with management or administration. Coverage may include lunches or shifts as needed or regularly for one or more roles, including Medical Assistant/Phlebotomist and Front Desk.

In the Medical Assistant/Phlebotomist capacity, the coordinator supports providers, trains to cover office areas including the lab and front desk, rooms patients, records vital signs and histories, prepares and maintains exam, lab, and treatment rooms, and assists with chart preparation, documentation, lab reports, and provider inbox tasks. With appropriate training, the role may also perform injections, lab draws, therapeutic phlebotomy, and IV therapy.

In the Front Desk capacity, the coordinator performs administrative and reception duties, manages calls and patient appointments, greets and directs visitors, verifies patient and payment information, requests payment when appropriate, confirms appointments, and completes end-of-day processes. The role also supports complaint resolution, meetings, EHR/EPM maintenance and implementation, and other duties in support of OnePeak Medical. Flexibility to attend out-of-town training is required.

Requirements

• High school graduate degree or equivalent.
• At least 1 year of experience in a comparable healthcare setting.
• Current BLS and/or CPR/AED certification.
• Excellent time management, multitasking, prioritization, and workload organization skills.
• Effective written and oral communication with patients, staff, and providers.
• Strong customer service and teamwork skills, with a welcoming and positive attitude.
• Problem-solving and conflict-resolution skills.
• Good judgment and ability to make timely, sound decisions.
• Strong interpersonal skills and professionalism.
• Ability to thrive in a fast-paced environment and embrace continuous improvement.
• Ability to embody OnePeak values: Teamwork, Informed, Respect, Balance, and Excellence.
• Ability to deliver high-quality, timely, and cost-effective results and welcome constructive feedback.

Nice To Haves

• Recent front desk reception or scheduling experience in a medical office.
• Medical billing and insurance payor knowledge.
• Phlebotomy certification.
• CMA certification.
• Nutrition therapy or CPT certification.

Responsibilities

• Cover selected office positions, including Medical Assistant/Phlebotomist and Front Desk duties, as trained and coordinated with management or administration.
• Room patients and accurately record vital signs, history, and review of systems.
• Prepare, clean, and maintain exam, lab, and treatment rooms, including procedure setup and instrument autoclaving.
• Assist with chart entry, note preparation, lab report collection, and starting or scribing provider notes.
• Confere with providers before visits about incomplete orders or lab work.
• Perform injections, lab draws, therapeutic phlebotomy, and IV therapy as needed after appropriate training.
• Call and email lab and procedure test results, and assist providers with inbox tasks and prescription refills or faxes.
• Perform office administrative duties such as word processing, copying, filing, faxing, answering phones, and data entry.
• Provide caller information according to clinic policies, transfer calls, and coordinate phone coverage with central reception.
• Welcome patients, clients, and visitors; determine the purpose of their visit and direct them appropriately.
• Schedule appointments, verify patient information, and inform patients of required documentation when information changes.
• Maintain safety and security practices, including safeguarding restricted areas, entry codes, and computer passwords.
• Inform patients of outstanding balances and request payment; verify and update insurance or cash-pay information in the EHR.
• Call patients to confirm appointments for the following day.
• Complete end-of-day responsibilities, including reports and emails to billing and management, batching, and balancing the register.
• Use problem-solving and conflict-resolution skills to address patient complaints and refer them to designated personnel as needed.
• Attend scheduled department and clinical meetings and comply with OnePeak Medical's Employee Handbook.
• Support successful EHR/EPM maintenance and implementation.
• Attend out-of-town training as necessary and perform additional responsibilities in support of OnePeak Medical.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Voluntary LTD, FSA, accident, and critical illness coverage.
• Paid time off and paid holidays.
• Employee and family discounts.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED