Clinical Support Coordinator - McMinnville

OnePeak Medical Office & Corporate•McMinnville, OR

2d•$20 - $23•Onsite

About The Position

The Clinical Support Coordinator assists in covering a variety of positions throughout the office, as trained and coordinated with management and administration. Coverage may include lunches or shifts as needed or regularly for one or more roles, including medical assistant/phlebotomist and front desk duties. The position supports providers and patients, office operations, and successful EHR/EPM maintenance and implementation. Flexibility to attend necessary out-of-town training is required.

Requirements

High school graduate or equivalent.
At least 1 year of experience in a comparable healthcare setting.
Current BLS and/or CPR/AED certification.
Ability to manage time, multitask, prioritize, and organize workload effectively.
Effective written and oral communication with patients, staff, and providers.
Strong customer service, teamwork, problem-solving, and conflict-resolution skills.
Professionalism, interpersonal skills, sound judgment, and the ability to make timely decisions.
Ability to work in a fast-paced environment, listen attentively, and accept constructive feedback.
Ability to move supplies and lift equipment up to 25 lbs.
Ability to stand and walk 50% of the time and type and sit 50% of the time.

Nice To Haves

Recent front desk reception or scheduling experience in a medical office.
Medical billing and insurance payer knowledge.
Phlebotomy certification.
CMA certification.
Nutrition therapy or CPT certification.

Responsibilities

Work or fill in as a medical assistant for selected providers and train to cover office areas, including the lab and front desk.
Room patients and record accurate vital signs, histories, and reviews of systems.
Prepare, clean, and maintain exam, lab, and treatment rooms, including procedure setup and cleanup and instrument autoclaving.
Assist with chart entry, chart preparation, collection of lab reports, and checking with providers about incomplete orders or labs before visits.
Assist with starting chart notes and scribing provider notes after patient visits.
Perform injections, lab draws, therapeutic phlebotomy, and IV therapy as needed after proper training.
Call and email lab and procedure test results; assist providers with inbox tasks and timely prescription refills and faxes.
Perform administrative and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Provide clinic callers with information according to clinic policies, transfer calls as needed, and coordinate with central reception to maintain phone coverage.
Greet patients, clients, and visitors; determine the purpose of their visit and direct them appropriately.
Schedule patient appointments according to established arrangements and verify that patient information is current and correct; inform patients of required documentation when information changes.
Maintain safety and security policies, including restricted areas and confidentiality of entry codes and computer passwords.
Inform patients of outstanding balances and request payment; verify payment method in the EHR and correct it when needed.
Call patients daily to confirm the following day's appointments.
Complete end-of-day responsibilities, including reports to billing and management, batching, and balancing the register.
Use problem-solving and conflict-resolution skills to address patient complaints and refer them to designated office personnel when appropriate.
Attend scheduled department and clinical meetings.
Perform duties in compliance with the Employee Handbook and support successful EHR/EPM maintenance and implementation.
Attend out-of-town training as necessary and perform other responsibilities in support of OnePeak Medical.