Physician Support Coordinator

University of Rochester•Town of Brighton, NY

13d•$22 - $30•Onsite

About The Position

The Physician Support Coordinator oversees and directs Physician Support employees in assigned divisions. The role assigns and directs work, guides physician support teams, and provides input and support related to recruiting, hiring, training, goal setting, performance management, and promotional decisions. The coordinator serves as a subject matter expert on physician support duties, divisional scheduling guidelines, and clinic management processes, and regularly identifies opportunities for improvement while modeling ICARE values. The coordinator manages staffing plans and daily assignments to support effective communication with physicians, implements and monitors service-quality procedures, and evaluates and adjusts workflows. They train and onboard new staff, monitor competencies, develop division-specific training and procedure materials with cross-functional teams, and share improvement opportunities with access center and practice managers. The position also monitors quality and scheduling accuracy, prepares reports, investigates error causes with Access Center leadership, and coordinates scheduling triage for assigned divisions. Additional duties include collaborating across divisions to maintain best practices, participating in hiring and promotion decisions, assisting with performance evaluations, monitoring and counseling staff, managing time-off and overtime requests, approving time, and adjusting schedules and duties. The coordinator may perform physician support work, especially for complex requests, and coordinates urgent or emergent clinic tasks such as urgent surgery scheduling, paperwork, and cancellations. Other duties may be assigned. This is a regular, full-time position scheduled for 40 hours per week on the UR Day shift. The job is located at 60 Corporate Woods, Brighton, New York. Compensation ranges from $21.97 to $29.66; individual pay is determined by factors including market data, education, experience, qualifications, expertise, and internal equity.

Requirements

High school diploma and 2 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated customer service skills.
One year of leadership experience preferred.
Experience with surgical or appointment scheduling software and electronic medical records preferred.
Medical terminology preferred.

Nice To Haves

One year of leadership experience.
Experience with surgical or appointment scheduling software and electronic medical records.
Medical terminology.

Responsibilities

Oversee and direct Physician Support employees in assigned divisions, assigning work and providing guidance to physician support teams.
Coordinate staffing plans, assignments, and daily work to support effective and efficient communication with physicians.
Implement and monitor procedures to improve service levels and quality; develop work-prioritization guidelines and evaluate and modify processes.
Serve as a resource for complex physician support questions and help identify, quantify, and resolve problems.
Train, onboard, and monitor competencies of new staff; provide training on physician support roles and teach other staff.
Work with cross-functional teams to develop and revise training materials, standard work documents, policies, and procedures.
Identify and communicate opportunities to improve utilization and scheduling access to access center and practice managers.
Monitor quality, including scheduling errors and the quality, quantity, and timeliness of work; prepare logs and management reports and communicate results.
Work with Access Center leadership to investigate root causes of scheduling errors and improve workflows.
Provide daily Access Center triage information and coordinate scheduling triage requests for assigned divisions.
Collaborate across divisions and departments to establish, implement, and monitor adherence to best practices and standards.
Participate in recruiting, hiring, and promotion decisions; assist with performance evaluations and complete documentation for staff status changes.
Monitor staff performance, counsel staff regarding performance issues, and adjust schedules and duties as needed.
Manage and approve staff time-off and overtime requests and oversee time approval.
Perform physician support duties as required, particularly for complex requests, maintaining customer service, accuracy, and efficiency.
Coordinate urgent and emergent clinic tasks, including urgent surgery scheduling, paperwork, and cancellations.
Perform other duties as assigned.