Sr. Client Service Specialist - Weekend Night Shift; Friday - Sunday; 5:00pm to 5:30am

. Crane Worldwide Logistics . • Buckeye, AZ

4d

About The Position

The Sr. Client Service Specialist responds to orders, general client inquiries, invoice questions, and client complaints. The role records recurring problem areas and resolves issues involving orders, delivery dates, or service. It handles client complaints by determining the cause, selecting and explaining an appropriate solution, expediting corrections or adjustments, and following up to ensure resolution. Responses are predominantly routine but may require deviations from standard procedures. Other duties may be assigned.

Requirements

• High school diploma or GED.
• 2–4 years of client service experience.
• Client service skills.
• Quality focus.
• Problem-solving skills.
• Freight forwarding knowledge.
• Documentation skills.
• Listening skills.
• Conflict resolution skills.
• Ability to multitask.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Record consistent problem areas.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client problems, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED