Sr Client Partner- remote

A.C. Coy•Canonsburg, PA

3h•Remote

About The Position

The Sr Client Partner is a full-time, permanent, remote role responsible for building and maintaining client relationships through delivery leadership. This high-level strategic position requires deep executive relationships and ownership of business development, revenue generation, client strategy, and delivery outcomes. The role owns an annual revenue target of $5–10+ million across assigned clients through new business, renewals, and client expansion. The Sr Client Partner serves as the primary relationship representative, advisor, and strategic partner for clients. The position develops and maintains sponsor-level and C-suite relationships, sets client vision and strategic priorities, aligns delivery with client strategy, monitors client health and risks, manages escalations, and identifies opportunities for growth. The role also provides thought leadership on QA compliance, conducts QA reviews, and supports continuous improvement in client satisfaction and service delivery.

Requirements

12+ years of consulting, strategy, or client-facing business experience.
5+ years in client management, business development, or relationship leadership roles.
Proven history of managing large, complex, multi-year client engagements.
Demonstrated success in revenue generation and client growth, with an annual target of $5–10 million.
Experience managing teams and cross-functional project delivery.
Deep experience in retail, supply chain, manufacturing, or related business functions.
Ability to understand complex business problems, develop integrated solutions, and connect capabilities to client strategic objectives.
Ability to operate effectively at the C-suite level and demonstrate executive presence.
Exceptional relationship-building and client advocacy skills, including the ability to cultivate trust and serve as a strategic partner and trusted advisor.
Strong business development orientation and ability to identify, scope, and close high-value opportunities.
Negotiation skills and comfort with sales, pricing discussions, contract terms, and commercial negotiations.
Working knowledge of client and engagement profitability components and ability to manage profitability as needed.
Excellent oral and written communication skills, including the ability to present to senior audiences and simplify complex concepts.
Strong self-awareness and ability to navigate complex organizational dynamics, manage time conflict, and conduct difficult conversations.

Nice To Haves

Bachelor's degree or higher.

Responsibilities

Identify opportunities to deepen expertise and close larger deals; pursue strategic clients, qualify leads, and collaborate on pursuit relationships.
Lead revenue generation and the entire pursuit process to win new business.
Own and deliver an annual revenue target of $5–10+ million across assigned clients, including new business, renewals, and client expansion.
Leverage an external professional network to build senior executive relationships with qualified prospects and originate new business.
Identify opportunities within existing or new clients; translate delivery feedback into prioritized opportunities and proposals for client expansion.
Build key client plans, including renewal and upsell discussions, and negotiate terms as needed.
Approve client plans, major SOWs, and pricing proposals.
Own and deepen executive relationships with sponsor-level stakeholders and C-suite contacts, protecting and expanding strategic value across the client portfolio.
Serve as the client's primary relationship representative, advisor, and strategic partner.
Set and drive client vision and strategic priorities; connect delivery to strategy and identify growth opportunities.
Maintain comprehensive knowledge of clients' industries, regulatory environments, competitive landscapes, organizational needs, motivations, and future initiatives.
Monitor client health, risk, and long-term growth opportunities; proactively identify market shifts and competitive threats.
Adhere to governance and oversight design, including KAP, client reviews, and P&L reviews.
Ensure alignment between client strategic objectives, delivery outcomes, and project delivery quality; manage escalations and resolve conflicts promptly.
Provide thought leadership on QA compliance and problem-solving, and execute QA reviews across clients and engagements to drive compliance in areas of expertise.
Follow up on client satisfaction findings to continuously improve services and relationships.
Exercise good judgment and protect company assets during negotiations; manage complex client matters involving budget, scope, risk, resources, feedback, issues, and relationship dynamics.
Direct complex engagements, coordinate cross-functional teams and subject-matter experts, ensure delivery excellence, and manage challenging delivery situations.
Inspire, develop, and mentor senior-level consultants and other leaders; build high-performing teams and demonstrate commitment to culture and inclusion.