Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

Advocate Health•Charlotte, NC

4d•$41 - $62•Remote

About The Position

The Senior Business Process Analyst advances the National Center for Clinical Trials’ mission by translating strategic business objectives into operational processes, requirements, and solution specifications. The role reports to the Vice President and Head of Technology & Transformation and collaborates with Product Management, Operations, Research, Informatics, Engineering, and other cross-functional stakeholders. The position focuses on business process design, operational excellence, and solution delivery—not product ownership. It assesses current operations, defines future-state workflows, documents requirements, and ensures business needs are translated into actionable solution designs. The analyst connects strategy with execution by maintaining alignment and traceability among business objectives, process requirements, data needs, and system capabilities throughout the delivery lifecycle. The role supports technology-enabled transformation across clinical trial and research operations, including workflow and solution design, data and integration analysis, delivery validation, adoption, governance, and continuous improvement. It is fully remote, with possible minor travel to a corporate office for user group meetings.

Requirements

Bachelor’s degree in business, healthcare administration, information systems, technology, engineering, or a related field.
At least 7 years of experience in business analysis, process improvement, operational transformation, or related disciplines.
Proven experience analyzing and redesigning complex business processes and workflows.
Experience gathering and documenting functional and operational requirements.
Strong knowledge of process modeling methodologies, workflow documentation, and business analysis techniques.
Experience collaborating with cross-functional business and technical teams.
Experience supporting agile, iterative, or hybrid delivery methodologies.
Strong analytical, critical-thinking, and problem-solving skills.
Demonstrated ability to translate strategic objectives into detailed requirements and executable work.
Excellent written communication skills, including experience developing executive-ready documentation.
Strong stakeholder engagement and facilitation skills.
Ability to manage multiple initiatives in a fast-paced and evolving environment.

Nice To Haves

Master’s degree in finance, business administration, healthcare administration, industrial engineering, or a related field.
Experience in healthcare, clinical research, life sciences, or regulated industries.
Experience supporting digital transformation and operational excellence initiatives.
Experience creating process architecture, value stream maps, and workflow designs.
Experience working in highly matrixed organizations.
Experience supporting AI-enabled workflow transformation initiatives.
Knowledge of healthcare data, integrations, or interoperability.
Familiarity with data mapping, API integrations, and system implementation projects.
Lean, Six Sigma, or related process/business analysis certifications.

Responsibilities

Analyze current-state workflows, operational processes, and pain points across NCCT and research functions.
Facilitate process discovery workshops and stakeholder interviews.
Develop future-state process models that optimize operations through technology, automation, data, and AI.
Document business processes using industry-standard methodologies and tools.
Identify opportunities to improve efficiency, scalability, quality, and user experience, ensuring process designs align with organizational objectives and product strategy.
Elicit, analyze, and document business, functional, non-functional, and operational requirements.
Translate stakeholder needs into actionable requirements for delivery teams.
Develop user stories, business rules, process flows, use cases, and acceptance criteria.
Establish Definition of Done and success criteria for delivered capabilities.
Manage requirements throughout the solution lifecycle and support prioritization efforts.
Create workflow diagrams, decision trees, and operating models; define business rules, exception handling, and process dependencies.
Partner with Product Managers and technical teams to design technology-enabled solutions, including proprietary and configured SaaS products.
Validate proposed solutions against documented business needs and support solution reviews and design discussions from a business process perspective.
Define business data requirements and process-related data flows; document source-to-target mappings and integration requirements.
Partner with informatics, engineering, and platform teams to ensure data accuracy and usability; analyze the impacts of data changes across systems and workflows.
Support development of reporting, measurement, and process performance frameworks.
Advise engineering and delivery teams, including vendors as required, throughout implementation; clarify requirements, business rules, and process intent during solution development.
Support user acceptance testing planning and execution, validate delivered solutions against requirements and acceptance criteria, and support transition to operational adoption.
Maintain traceability between business objectives, requirements, process designs, and implemented solutions.
Establish standards and best practices for process documentation and requirements management.
Monitor operational outcomes and identify continuous improvement opportunities.
Support change management, training materials, and rollout documentation; promote process excellence, standardization, and continuous optimization.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Competitive compensation, with base pay determined by factors such as qualifications, skills, relevant experience, and training.
Premium pay, such as shift or on-call pay, based on the teammate’s position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development and well-being programs.