Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

Advocate Health and Hospitals Corporation • Charlotte, NC

3d • Remote

About The Position

The Senior Business Process Analyst at the National Center for Clinical Trials (NCCT) translates strategic business objectives into operational processes, requirements, and solution specifications. The role works across Product Management, Operations, Research, Informatics, Engineering, and other stakeholders to understand current operations, define future-state workflows, document requirements, and ensure business needs are reflected in solution designs. It connects strategy to execution by maintaining alignment and traceability among business objectives, process requirements, data needs, system capabilities, and delivered solutions. The role is focused on business process analysis and solution delivery rather than product ownership.

The analyst evaluates and redesigns workflows, elicits and documents requirements, develops process models and workflow artifacts, analyzes data and integrations, and supports delivery teams through implementation and validation. The role also contributes to governance, change management, adoption, and continuous improvement. It reports to the Vice President and Head of Technology & Transformation.

This is a fully remote, full-time position scheduled for 40 hours per week. Minor travel to a corporate office may be required for user group meetings. The listed pay range is $41.10–$61.65. The employer describes an office-job physical environment.

Requirements

• Bachelor’s degree in business, Healthcare Administration, Information Systems, Technology, Engineering, or a related field.
• At least 7 years of experience in business analysis, process improvement, operational transformation, or related disciplines.
• Proven experience analyzing and redesigning complex business processes and workflows.
• Experience gathering and documenting functional and operational requirements.
• Strong knowledge of process modeling methodologies, workflow documentation, and business analysis techniques.
• Experience collaborating with cross-functional business and technical teams.
• Experience supporting agile, iterative, or hybrid delivery methodologies.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to translate strategic objectives into detailed requirements and executable work.
• Excellent written communication skills, including experience developing executive-ready documentation.
• Strong stakeholder engagement and facilitation skills.
• Ability to manage multiple initiatives in a fast-paced and evolving environment.

Nice To Haves

• Master’s degree in finance, Business Administration, Healthcare Administration, Industrial Engineering, or a related field.
• Experience in healthcare, clinical research, life sciences, or regulated industries.
• Experience supporting digital transformation and operational excellence initiatives.
• Experience creating process architecture, value stream maps, and workflow designs.
• Experience working in highly matrixed organizations.
• Experience supporting AI-enabled workflow transformation initiatives.
• Knowledge of healthcare data, integrations, or interoperability.
• Familiarity with data mapping, API integrations, and system implementation projects.
• Lean, Six Sigma, or related process/business analysis certifications.

Responsibilities

• Analyze current-state workflows, operational processes, and pain points across NCCT and research functions.
• Facilitate process discovery workshops and stakeholder interviews.
• Develop future-state process models that optimize operations through technology, automation, data, and AI.
• Document business processes using industry-standard methodologies and tools.
• Identify opportunities to improve efficiency, scalability, quality, and user experience, ensuring process designs align with organizational objectives and product strategy.
• Elicit, analyze, and document business, functional, non-functional, and operational requirements.
• Translate stakeholder needs into actionable requirements for delivery teams; develop user stories, business rules, process flows, use cases, and acceptance criteria.
• Establish Definition of Done and success criteria for delivered capabilities, and manage requirements throughout the solution lifecycle while supporting prioritization.
• Create workflow diagrams, decision trees, and operating models; define business rules, exception handling, and process dependencies.
• Partner with Product Managers and technical teams to design technology-enabled solutions, including proprietary and configured SaaS products, and validate that solutions meet documented business needs.
• Define business data requirements and process-related data flows; document source-to-target mappings and integration requirements.
• Partner with informatics, engineering, and platform teams to support data accuracy and usability; analyze data-change impacts and support reporting, measurement, and process-performance frameworks.
• Advise engineering and delivery teams, including vendors as required, throughout implementation; clarify requirements and process intent during solution development.
• Support user acceptance testing planning and execution, validate delivered solutions against requirements and acceptance criteria, and support transition to operational adoption.
• Maintain traceability between business objectives, requirements, process designs, and implemented solutions.
• Establish standards and best practices for process documentation and requirements management; monitor operational outcomes and identify continuous-improvement opportunities.
• Support change management, training materials, and rollout documentation, and promote process excellence, standardization, and continuous optimization.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, potential annual performance-based increases, and incentive pay for select positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior