Global Financial Crimes - Sr Business Controls Specialist

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, the Sr Business Controls Specialist drives and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. The role provides analytical and administrative support for business-specific processes and tools, promoting adherence to enterprise-wide standards. It monitors and tests controls, evaluates data to identify issues and control improvements, and supports remediation through quality assurance and quality control practices. The position supports Client Operational Services and may include managing associates.

Requirements

Skills in controls management.
Skills in issue management.
Skills in monitoring, surveillance, and testing.
Skills in quality assurance.
Skills in risk management.
Analytical thinking.
Attention to detail.
Critical thinking.
Problem solving.
Written communications.
Decision making.
Innovative thinking.
Prioritization.
Recording and organizing information.
Research.

Responsibilities

Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services, ensuring adherence to enterprise-wide standards.
Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
Implement optimized controls and enhanced quality assurance practices to support business continuity efforts.
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
Perform quality assurance activities, including executing controls, managing cases, and reporting results.
Execute initiatives by identifying opportunities for testing automation, procedural updates, thematic trend analysis, test script updates, and coaching to enhance the quality assurance program.
Support management and research for regulatory exams, internal audits, and other monitoring and inspection reviews.
Evaluate data and information relevant to inspection metrics to support governance activities and dashboard reporting.
If managing associates, foster inclusion, promote process knowledge and data-driven decisions, communicate clearly, manage risk, coach and develop team members, manage expenses, support talent development, and deliver business outcomes through effective team management.