Sr Business Control Specialist

Bank of America • Charlotte, NY

5d • Onsite

About The Position

The Senior Business Control Specialist drives and executes internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. The role provides analytical and administrative support for business-specific processes and tools, helping maintain adherence to enterprise-wide standards through control monitoring and testing, quality assurance, data analysis, issue reporting, and remediation support.

The position is part of Bank of America's GCIB Credit COO team, which supports the credit function serving wholesale clients and works with partners across Relationship Management, Products, Risk, Compliance, Audit, Operations, Finance, and Technology. Initially, the role focuses on EMEA legal entity governance and reporting as EEA borrower activity booked into BofA Europe DAC grows in response to CRD6 requirements. The role supports booking selection approvals, reconciliations, pipeline tracking, legal entity reporting, project delivery, and management information. It is expected to expand into broader GCIB Credit COO work involving procedures, regulatory requirements, controls, audits, governance, and process improvement.

This is a first-shift role based at Bank of America Tower at One Bryant Park in New York. It is 40 hours per week. The stated annual salary range is $71,000 to $87,000, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• 3 to 5 years of experience in business support, credit, risk management, operations, finance, or a related function.
• Ability to learn quickly and adapt to changing priorities.
• Strong proficiency in Microsoft Outlook, Excel, PowerPoint, SharePoint, and Teams.
• Interest in leveraging AI and emerging technologies to improve efficiency and day-to-day processes.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong communication, collaboration, and stakeholder management skills.
• Highly organized, with strong attention to detail.
• Strong analytical and problem-solving skills, with a high regard for data quality and accuracy.

Nice To Haves

• Bachelor's degree or equivalent professional experience.
• Basic knowledge of syndicated loan agreements.
• Ability to lead and execute deliverables while maintaining a positive and resilient approach under pressure, change, or ambiguity.
• Experience using AI tools, including Microsoft Copilot, to support business activities and productivity improvements.
• Excellent verbal and written communication skills, including the ability to engage effectively with senior leadership, Compliance, Audit, Credit Review, and other key stakeholders.

Responsibilities

• Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services and adherence to enterprise-wide standards.
• Support control monitoring and testing by evaluating data, identifying issues, and recommending control improvements for remediation.
• Implement optimized controls and enhanced Quality Assurance practices to support business continuity.
• Conduct and coordinate quality inspection reviews to improve employee performance and control effectiveness.
• Perform QA activities, including executing controls, managing cases, and reporting results.
• Identify opportunities for testing automation, procedural updates, thematic trend analysis, test-script updates, and coaching to enhance the QA program.
• Support research and management for regulatory examinations, internal audits, monitoring, and inspection reviews; evaluate relevant information and metrics for governance and dashboard reporting.
• Support day-to-day management of EMEA legal entity booking selection approvals.
• Perform reconciliations and reporting for facilities within Risk Appetite Statement scope.
• Support pipeline tracking and legal entity reporting.
• Assist with CRD6-related project delivery and implementation.
• Produce management information and reporting for business governance processes.
• Collaborate with stakeholders across GCIB, Credit, Risk, Operations, Finance, Compliance, and Technology.
• Support the development, maintenance, and communication of Front Line Unit procedures and guidance.
• Serve as a point of contact and subject matter expert for designated processes and regulatory requirements.
• Support control monitoring and testing through data analysis, issue identification, and remediation activities.
• Assist with regulatory examinations, internal audits, monitoring activities, and inspection reviews.
• Prepare management information, metrics, and dashboard reporting for governance forums.
• Guide and support stakeholders in following internal policies, procedures, and regulatory requirements.
• Contribute to process improvement initiatives and operational efficiencies.

Benefits

• Benefits eligibility
• Access to paid time off
• Annual discretionary incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed