Sr Associate, Social & Community

Home Chef • Chicago, IL

9d

About The Position

Home Chef is seeking a Sr Associate, Social & Community to own and manage organic social strategy and community engagement across Home Chef and Tempo’s social media platforms. Reporting to the Senior Manager of PR & Communications, this role serves as the voice of both brands, delivering communication that reflects brand values and accurately represents their products and services. The position manages digital presence across more than eight accounts and helps activate engaged followers and customers to build brand awareness and customer loyalty.

The role oversees social planning, publishing, listening, performance measurement, community engagement, reputation management, and customer review strategy. It partners with Customer Support, Brand Creative, Partnerships, Lifecycle Marketing, and the broader Brand Team to support campaigns, develop social content, respond to audience needs, and apply insights to future strategy. The position requires 0–5% travel.

Requirements

• At least 5 years in a social and community management role, in-house or at an agency.
• Proven ownership of organic social media strategy.
• Excellent written and verbal communication skills.
• Ability to work effectively across teams and proactively in a self-directed manner.
• Attention to detail and solution-oriented problem-solving skills.
• Strong interest in social media trends.

Nice To Haves

• Digital marketing knowledge.
• Experience with social tools or platforms such as Meltwater, Sprinklr, or Hootsuite.
• Experience with design platforms such as Canva or Adobe.
• Interest in home cooking and/or food media.

Responsibilities

• Own organic social strategies for Home Chef and Tempo, regularly auditing practices, assessing results, and adapting content across platforms.
• Represent Home Chef and Tempo in social communities, responding to audience members in an approachable, brand-consistent manner and redirecting service matters to Customer Support as needed.
• Translate brand voice guidelines for different audiences, channels, and content.
• Monitor key social platforms daily, including organic and paid activity; respond to or redirect comments, vet opportunities, and monitor conversations.
• Manage the social planning and listening tool, including scheduling and posting content, monitoring performance, tracking results, and listening to campaign conversations.
• Track online discussion of the brands to address issues and identify engagement opportunities; monitor conversations during crises and manage them as needed.
• Work with Customer Support to stay informed about product and service matters and provide a strong community experience.
• Review user-generated content and obtain rights to high-quality submissions for use across channels.
• Report on channel results, including community growth, engagement, sentiment, customer feedback patterns, and implications for future activity.
• Monitor competitors’ and industry leaders’ social content trends and practices; share insights and implement new tactics.
• Work with the Brand Team, especially the Sr. Manager of PR & Communications, to deploy campaign messaging and awareness strategies and support PR and brand communications campaigns.
• Collaborate with the Brand Creative Team to ideate and develop social content, sometimes creating content using brand guidelines, templates, and design best practices.
• Lead creative briefs for organic social channels.
• Partner with the Partnerships Team on cross-promotion of influencer campaign content and determine suitable partners and content for the brands’ organic channels.
• Maintain engagement with key partners on social channels and report campaign content metrics to inform future strategy and optimize content across channels where appropriate.
• Participate in Brand Team meetings and contribute ideas and insights to the marketing calendar and competitor differentiation.
• Build a trusted brand presence in digital spaces with a consistent voice.
• Lead the customer review management strategy with Lifecycle Marketing, including review requests, performance tracking, and strategy adaptation.
• Monitor and respond to reviews on active platforms such as Facebook, Trustpilot, Google, and BBB, using community management guidelines.
• Identify opportunities to engage and activate customers and influencer partners through engagement and surprise-and-delight tactics.
• Lead reputation management strategy on emerging channels such as Reddit, YouTube, and other forums that contribute to LLM results.
• Work with Customer Support to develop and adapt response cadence and messaging for each platform.
• Monitor competitors’ reputation management and emerging digital community approaches and use insights to adapt Home Chef and Tempo strategies.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Paid holidays, sick time, and vacation time.
• 401(k) program.
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses.
• Customer offer: promo code PEOPLE30 for $30 off a first order.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed