Sr Associate, Social & Community

Home Chef • Chicago, IL

16h • $72,000 - $78,000

About The Position

The Sr. Associate, Social Media owns the organic social strategies and community engagement for Home Chef and Tempo across 8+ accounts. Reporting to the Senior Manager of PR & Communications, this role manages the brands’ digital presence and serves as their voice across social platforms, ensuring communication reflects brand values and accurately represents products and services. The role supports brand awareness and customer loyalty by engaging followers and customers and executing organic social initiatives.

The position works closely with the Brand, Creative, Partnerships, Lifecycle Marketing, and Customer Support teams. It manages social content and listening, monitors brand conversations and reputation, reports on channel and campaign performance, and adapts strategies based on results, trends, and customer feedback. The position requires 0–5% travel.

Requirements

• 5+ years of experience in a social and community management role, in-house or at an agency.
• Proven ownership of organic social media strategy.
• Excellent written and verbal communication skills.
• Ability to work well across teams and proactively in a self-directed manner.
• Attention to detail and solution-oriented problem-solving ability.
• Experience working with social tools or platforms such as Meltwater, Sprinklr, or Hootsuite.

Nice To Haves

• Strong interest in social media trends; digital marketing knowledge is a plus.
• Experience with design platforms such as Canva or Adobe.
• Interest in home cooking and/or food media is encouraged.

Responsibilities

• Own and regularly audit the organic social strategies for Home Chef and Tempo; adapt content across platforms and report on successes and opportunities.
• Represent Home Chef and Tempo on social media, engaging with audience members in an approachable, friendly way and applying brand voice guidelines to each channel.
• Monitor key social platforms daily, including organic and paid activity; respond to or redirect comments, vet opportunities, and monitor conversations during crises.
• Manage social planning and listening tools to schedule and post content, monitor performance, track results, and follow campaign conversations.
• Work with Customer Support to stay informed about products and services and provide a strong community member experience.
• Review user-generated content and secure rights to quality submissions for use across channels.
• Report on community growth, engagement, sentiment, customer feedback patterns, and implications for future strategy.
• Monitor competitor and industry social trends and practices, share insights, and implement new tactics.
• Work with the Brand Team and Senior Manager of PR & Communications on campaign messaging, awareness strategies, and engagement activations.
• Collaborate with the Brand Creative Team to develop social content and lead creative briefs for organic social channels.
• Partner with the Partnerships Team on cross-promotion of influencer content, assess partner and content fit, and engage with key partners on social channels.
• Report on campaign content metrics and use results to inform future campaigns and optimize content across channels where appropriate.
• Participate in Brand Team meetings and contribute ideas and insights to the marketing calendar and competitor differentiation.
• Build a trusted digital brand presence with a consistent voice.
• Lead customer review management strategy with Lifecycle Marketing, including review requests, performance tracking, strategy adaptation, and monitoring and responding to reviews on active platforms.
• Identify opportunities to engage and delight the Home Chef and Tempo communities, including customers and influencer partners.
• Lead reputation management on emerging channels and forums, working with Customer Support to develop and adapt platform-specific cadence and messaging.
• Monitor and report on competitors’ reputation management and emerging digital community approaches, applying relevant learnings.

Benefits

• Medical, dental, vision, life, and disability insurance available.
• Paid holidays, sick time, and vacation time.
• 401(k) program.
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses.
• Healthcare coverage, 401(k) match, and paid time off.
• $30 off a first order with promo code PEOPLE30.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed