Sr. Associate, Sales Operations

Alcon•Fort Worth, TX

1d•Onsite

About The Position

At Alcon, the Sr. Associate, Sales Operations collaborates with Sales, Contracts, Customer Service, Accounts Receivable, and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls. The role is based onsite at Alcon’s Fort Worth, Texas Main campus. The position supports chargeback processing and resolution, EDI inquiries, contract membership assignments, compliance reporting, audit documentation, and process improvement. It also leads the semi-annual EFA Compliance Remediation process and supports the creation and maintenance of Standard Operating Procedures and knowledge repositories.

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatively, high school education plus 10 years, an associate degree plus 6 years, or an M.S. degree with 0 years of experience.
Fluency in reading, writing, understanding, and communicating in English.
2 years of relevant experience.

Nice To Haves

Excellent communication and interpersonal skills.
3–5 years of experience in an operations or business analytics role.
Strong analytical skills and keen attention to detail.

Responsibilities

Review, validate, and process wholesaler chargeback claims accurately and promptly.
Analyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.
Research and resolve chargeback discrepancies, deductions, and disputes.
Communicate with wholesalers, distributors, and internal stakeholders about claim status, issue resolution, and pricing changes, including WAC.
Monitor chargeback aging reports and resolve outstanding claims on time.
Identify and escalate invalid, duplicate, or non-compliant chargeback submissions.
Research and resolve EDI inquiries, including managing EDI partners on pricing agreements.
Support continuous process improvement initiatives to improve efficiency and reduce processing errors.
Ensure compliance with company policies, contractual obligations, and regulatory requirements.
Prepare reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.
Lead the semi-annual EFA Compliance Remediation process by developing, distributing, and tracking performance and compliance reports for variable agreements.
Prepare and distribute recurring and ad hoc reports, including Monthly Chargebacks Pending.
Manage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.
Maintain accurate records and supporting documentation for audits.
Generate reports and analyze chargeback trends, volumes, and financial impact.
Support the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring quality, accuracy, and on-time project delivery.