Sr. Associate, Sales Operations

Alcon Research•Fort Worth, TX

1d•Onsite

About The Position

At Alcon, the Sr. Associate, Sales Operations collaborates with Sales, Contracts, Customer Service, Accounts Receivable, and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls. This is an onsite role based at Alcon’s Fort Worth, Texas Main campus. The position handles wholesaler chargeback claims, investigates discrepancies and EDI inquiries, tracks outstanding claims, and supports compliance, reporting, audit documentation, and process improvement. It also manages GPO and Government contract membership assignments in Vistex and supports the creation and maintenance of Standard Operating Procedures and knowledge repositories.

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatives listed are high school plus 10 years, associate degree plus 6 years, or M.S. plus 0 years.
Ability to fluently read, write, understand, and communicate in English.
Two years of relevant experience.

Nice To Haves

Excellent communication and interpersonal skills.
Three to five years of experience in an operations or business analytics role.
Strong analytical skills and keen attention to detail.

Responsibilities

Review, validate, and process wholesaler chargeback claims in a timely and accurate manner.
Analyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.
Research and resolve chargeback discrepancies, deductions, and disputes.
Communicate with wholesalers, distributors, and internal stakeholders about claim status, issue resolution, and pricing changes, including WAC.
Monitor chargeback aging reports and ensure timely resolution of outstanding claims.
Identify and escalate invalid, duplicate, or non-compliant chargeback submissions.
Research and resolve EDI inquiries, including managing EDI partners on pricing agreements.
Support continuous process improvement initiatives to enhance efficiency and reduce processing errors.
Ensure compliance with company policies, contractual obligations, and regulatory requirements.
Prepare reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.
Lead the semi-annual EFA Compliance Remediation process by developing, distributing, and tracking performance and compliance reports for variable agreements.
Prepare and distribute recurring and ad hoc reports, including Monthly Chargebacks Pending.
Manage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.
Maintain accurate records and supporting documentation for audit purposes.
Generate reports and analyze chargeback trends, volumes, and financial impact.
Support the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring quality, accuracy, and on-time project delivery.