Sr Manager, Sales Operations

Gartner

4d•$94,000 - $134,000•Hybrid

About The Position

The Sr. Manager, Sales Process Operations is part of Gartner’s Global Sales & Services Technology team within Global Sales & Services Operations (GSSO). The team includes Digital Product Management, Sales Process, User Experience, and Sales Technology. The role focuses on documenting, refining, and designing sales and account-team processes to improve productivity and the overall seller experience. The position partners with GSSO teams, Sales, and Team NCVI to promote consistent processes that inform the design and prioritization of features in Gartner’s CRM platform, sales tools, and related technology roadmaps, including effective alignment of AI technologies with sales processes. The role develops expertise in Gartner’s end-to-end sales processes, account collaboration, and relevant best practices in relation to business priorities and go-to-market strategies. It works with sales leaders, GSSO, Team NCVI, product owners, UX, technology partners, and Change Management to identify opportunities, shape technology and process improvements, support training, and contribute to GSSO projects that affect the selling process or CRM. Gartner describes its work as guiding leaders through expert analysis and business and technology insights. The company has 20,000 associates globally and supports more than 13,000 client enterprises in approximately 90 countries and territories. This role is offered in Gartner’s hybrid work environment, which combines virtual work with in-person collaboration. The stated base salary range is $94,000–$134,000 USD; actual pay may vary based on factors including education, training, experience, professional achievement, business need, and location. Eligible employees participate in either an annual performance-based bonus plan or a role-based uncapped sales incentive plan.

Requirements

7+ years of experience across sales, business operations, technology, or analytics; ideally including 2+ years of sales experience.
Process-driven and highly structured, with the ability to simplify complex problems, communicate effectively, and drive execution.
Detail-oriented, with the ability to synthesize large amounts of data and conceptualize process design or reengineering needs in the context of Gartner’s best practices.
Deep understanding of Gartner’s sales organization, including salespeople’s work and their interaction with current processes and technology.
Experience managing or auditing business processes in a professional setting, ideally in a consultative environment.
Strong executive presence and stakeholder-management skills, with a demonstrated ability to influence.
Curiosity and intellect, combined with excellent facilitation and active-listening skills.
Prior experience in business process modeling and value-stream analysis.
Strong project-management and organizational skills.
Exceptional written and verbal communication skills.
Proficiency in Excel and PowerPoint.
Working knowledge of a SAFe or Agile framework.

Nice To Haves

Ideally, 2+ years of sales experience.
Salesforce experience preferred.
Experience in a consultative environment.

Responsibilities

Become an expert in Gartner’s end-to-end sales processes, account collaboration, and general best practices in the context of business priorities and go-to-market strategies.
Work with GSSO team members, sales leaders, and Team NCVI to identify process pain points and opportunities to improve seller productivity and efficiency.
Conduct workshops, surveys, and/or focus groups to gather Sales feedback and determine systems or process enhancements.
Partner with Sales, Marketing, Services, and other Technology teams to understand interdependencies and design sales processes for the appropriate technology platform.
Collaborate with product owners and UX to ensure the business perspective is considered in the development of technology tools.
Help define how AI enablement fits within sales and account-team processes, in partnership with product owners, GSSO teams, and Team NCVI.
Partner with product owners to ensure process enhancements are appropriately prioritized in the technology backlog and Agile delivery scrum teams.
Partner with Change Management to build strategy and content for global Sales training and iterate the content as needed.
Participate in or lead workstreams for other GSSO-led projects that affect the selling process and/or Gartner’s CRM tool.
Document, refine, and design sales and account-team processes to improve productivity and seller experience.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off policy / PTO.
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, including a match up to $7,200 per year.
Professional development and unlimited growth opportunities.
Opportunity to purchase company stock at a discount.
Annual performance-based bonus plan or role-based uncapped sales incentive plan for eligible employees.