Sr Associate Patient Coordinator - Heart & Vascular

The Nebraska Medical Center•Omaha, NE

About The Position

The Sr Associate Patient Coordinator for Heart & Vascular obtains and handles medical records professionally and sensitively, coordinating with patients, physician offices, hospitals, and other medical organizations and personnel to create accurate, comprehensive patient charts. The position coordinates patient referrals to designated clinical programs and services, working with a team to help ensure appointments are timely, accurate, and appropriate. The coordinator registers and schedules patients efficiently and with a customer-service focus, following department guidelines. Duties also include complex scheduling of multiple appointments or services, clerical support for scheduling and coordination of services and surgical procedures, and administrative support for clinic, surgical, and procedural team members as assigned. The role is a first-shift position, Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

At least one year of experience in a healthcare customer service environment.
High school diploma or equivalent.
At least one year of post-secondary education with coursework in business, a medical assistant program, or a nursing assistant program, or an equivalent combination of education and experience in customer service or medical scheduling (one year of education equals one year of experience).
Demonstrated verbal and written customer relations skills.
Ability to work collaboratively and cooperatively with an interdisciplinary team.
Knowledge of medical terminology.
Demonstrated analytical, prioritizing, and organizational skills.
Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal and external customers.

Nice To Haves

Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems.
Clinical background in the assigned area.
Associate degree in business, healthcare, or a related field.
Medical Assistant or Nursing Assistant qualification.
Previous experience with Microsoft Office, data entry, and electronic health record programs such as EPIC.
Current medical assistant license, patient care technician qualification, or certified nursing assistant (CNA) certificate.

Responsibilities

Obtain and handle medical records professionally and sensitively by coordinating with patients, physician offices, hospitals, and other medical organizations or personnel.
Create accurate and sufficiently comprehensive patient charts.
Coordinate patient referrals to designated clinical programs and services, working with a team to ensure appointments are timely, accurate, and appropriate.
Register and schedule patients efficiently and with a customer-service focus, in accordance with department guidelines.
Complete complex scheduling of multiple appointments and/or services.
Provide clerical support for scheduling and coordination of organizational services and surgical procedures.
Provide administrative support to clinic, surgical, and procedural team members as assigned.