Practice Coordinator Heart & Vascular Outreach

Advocate Health and Hospitals Corporation•Wake Forest, NC

About The Position

The Practice Coordinator supports the Practice Manager in directing, coordinating, and administering practice policies, procedures, programs, and day-to-day operations. The role helps deliver cost-effective health care services, organize staff and resources, support patient care and satisfaction, and ensure the practice meets its service commitments and regulatory requirements. The coordinator works closely with the Practice Manager and, as needed, the Associate Director of Practice Operations, providers, clinical and front-office staff, administration, and outside organizations. The role also supports human resources, budgetary, marketing, quality-improvement, and facility-safety activities. The work takes place in a fast-paced, changing, highly regulated health care environment and includes rounding to assigned clinics and travel by personal vehicle for work-related activities.

Requirements

Associate's degree with healthcare or business management experience preferred, or an equivalent combination of education and experience.
Excellent communication and interpersonal skills.
Ability to work independently.
Knowledge of computer systems and applications, including Word, Excel, PowerPoint, Outlook, practice management systems, and electronic health records.
Excellent problem-solving skills.
Excellent decision-making skills.
People-management skills.
Teamwork skills.
Knowledge of organizational policies, procedures, and protocols.

Nice To Haves

Associate's degree with healthcare or business management experience.

Responsibilities

Support the Practice Manager with the direction, coordination, and administration of practice policies, procedures, and programs.
Support day-to-day practice operations in accordance with priorities established by the Practice Manager and/or Associate Director of Practice Operations.
Establish work schedules and task assignments, and allocate manpower, space, and equipment to support efficient patient care and practice service commitments.
Follow clinical guidelines and facilitate collaboration between clinical and administrative staff to improve patient satisfaction.
Assist with resolving or handle patient complaints and problems related to charges, patient care, customer service, and other issues.
Coordinate human resources functions with the Practice Manager, including administrative supervision of practice staff and vacation scheduling.
Provide input to the Practice Manager regarding performance appraisals, coaching or counseling needs, and possible termination of employment.
Work with the Practice Manager and/or Associate Director of Practice Operations on budgetary activities within assigned authority levels.
Participate in marketing and business development to promote practice services to the community.
Ensure adherence to legal and regulatory requirements, including OSHA, CLIA, HIPAA, and coding requirements, and support quality initiatives.
Coordinate with the Practice Manager to serve as a liaison among administration, providers, and outside organizations to conduct practice business, carry out directives, and resolve problems.
Coordinate calls concerning building maintenance, maintain the building Safety Plan for fire, power failure, and inclement weather, and maintain related records.
Promote employee and resource adherence to company values, policies, procedures, business ethics, and practices.
Participate in regular team meetings and continuous quality-improvement activities.
Perform other related duties incidental to the work described.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined-contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.
Competitive compensation and potential annual performance-based increases.
Incentive pay for select positions.
Premium pay, such as shift and on-call pay, based on the teammate's job.