Sr Associate Patient Coordinator - Heart & Vascular

Nebraska Medicine • Durham, CA

5d

About The Position

The Sr Associate Patient Coordinator properly, professionally, and sensitively obtains and handles medical records by communicating and coordinating with patients, physician offices, hospitals, and other medical organizations and personnel to create accurate and sufficiently comprehensive patient charts. The coordinator works with a team to arrange referrals to designated clinical programs and services and help ensure patient appointments are timely, accurate, and appropriate. The role registers and schedules patients efficiently and in a customer-service-oriented manner, following department guidelines, and handles complex scheduling involving multiple appointments or services. It also provides clerical support for scheduling and coordinating services and surgical procedures, along with administrative support to clinic, surgical, and procedural teams as assigned. The position is based in Heart & Vascular and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• At least one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• At least one year of post-secondary education with coursework in business, a medical assistant program, or a nursing assistant program, or an equivalent combination of education and experience in customer service or medical scheduling; one year of education equals one year of experience.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively and cooperatively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing, and organizational skills.
• Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal and external customers.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems.
• Clinical background in the assigned area.
• Associate degree in business, healthcare, or a related field.
• Medical Assistant or Nursing Assistant qualification.
• Previous experience with Microsoft Office, data entry, and electronic health record programs such as EPIC.
• Current medical assistant license, patient care technician qualification, or certified nursing assistant (CNA) certificate.

Responsibilities

• Obtain and handle medical records professionally and sensitively by coordinating with patients, physician offices, hospitals, and other medical organizations and personnel.
• Create accurate and sufficiently comprehensive patient charts.
• Coordinate referrals to designated clinical programs and services with a team to help ensure appointments are timely, accurate, and appropriate.
• Register and schedule patients efficiently and in a customer-service-oriented manner in accordance with department guidelines.
• Complete complex scheduling involving multiple appointments and/or services.
• Provide clerical support for scheduling and coordinating services and surgical procedures within the organization.
• Provide administrative support to team members in clinic, surgical, and procedural areas as assigned.

Benefits

• Up to $5,000 per year in tuition assistance.
• 35% discount at Clarkson College.
• Career advancement opportunities with covered educational costs.
• Support for personal growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED