Patient Service Coordinator - Vascular

Hartford Healthcare•Hartford, CT

About The Position

The Patient Service Coordinator provides outstanding, professional customer service to support efficient operations and a positive patient experience. The role greets and registers patients, handles and directs incoming calls, schedules appointments, and communicates appointment preparation requirements. It also involves reviewing appointment confirmations, collecting co-payments and office charges, explaining payment policies, and maintaining a clean and welcoming waiting room. The position may require independent travel to satellite offices.

Requirements

High school diploma or equivalent preferred.
Positive, customer-focused approach and commitment to excellent patient care.
Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work effectively in a team environment.
Excellent verbal communication skills.
Strong computer skills and solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Strong working knowledge of insurance requirements.

Nice To Haves

Relevant experience in a fast-paced medical office is highly preferred.
Epic experience is preferred.
Ability to communicate in other languages is highly desirable.

Responsibilities

Greet and register arriving patients warmly.
Answer incoming calls promptly and professionally, assess their priority, and direct them appropriately based on urgency and subject matter.
Schedule new patient appointments accurately and inform patients of preparation requirements before their visit.
Review the daily Televox appointment-confirmation report to help ensure accurate scheduling and appropriate patient communications.
Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
Maintain a clean, comfortable, and inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.
Travel independently to satellite offices, with or without advanced notice.