Patient Service Coordinator - Vascular

Hartford HealthCare Medical Group•Hartford, CT

8d•Onsite

About The Position

The Patient Service Coordinator provides professional, customer-focused service to support an efficient practice and a positive patient experience. The coordinator greets and registers arriving patients, manages incoming calls, schedules appointments, communicates visit-preparation requirements, and supports accurate appointment records. The role also collects payments and explains billing policies as needed, while helping maintain a clean and inviting waiting room. The position is with Hartford HealthCare Medical Group’s vascular service at 85 Seymour Street. The schedule is Monday through Friday.

Requirements

High school diploma or equivalent preferred.
Relevant experience in a fast-paced medical office highly preferred.
Epic experience preferred.
Positive, customer-focused approach and commitment to excellent patient care.
Ability to adapt quickly in a fast-paced environment while managing competing tasks and demands.
Ability to work effectively in a team environment.
Excellent verbal communication skills.
Strong computer skills and working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or without advanced notice.
Strong working knowledge of insurance requirements.

Nice To Haves

High school diploma or equivalent.
Relevant experience in a fast-paced medical office.
Epic experience.
Ability to communicate in other languages.

Responsibilities

Provide outstanding, professional customer service to support efficiency and a positive patient experience.
Greet and register arriving patients warmly.
Answer incoming calls promptly and professionally; assess urgency and subject matter and direct calls appropriately.
Schedule new-patient appointments accurately and inform patients of essential preparation requirements.
Review the daily Televox appointment-confirmation report to support an accurate schedule and appropriate patient communications.
Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
Maintain a clean, comfortable, and inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.