Patient Service Associate - Vascular

Albany Medical Center•Albany, NY

2d•$46,215 - $60,080

About The Position

The Patient Service Associate in the Surgery Vascular department coordinates patient registration and appointment scheduling for complex patients. The role updates registration, scheduling, and insurance information; uses the electronic medical record and other systems to maintain records and support clinical workflows; and completes patient-facing and telephone interactions. The associate discusses financial obligations, explains regulatory forms, answers questions, and prepares disability and out-of-work or school paperwork. The role works with a diverse patient population and communicates professionally and promptly with providers, patients, clinical care teams, insurance companies, and other parties. It supports patient safety, an optimal patient experience, departmental policies and initiatives, and Albany Med CARES guiding principles. The position may involve access to sensitive health and organizational information and requires appropriate protection and minimum-necessary use of that information.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to multitask in a high-patient-volume unit.
Ability to learn and use available resources.
Strong time-management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and problem-solving ability, including escalating issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

Two to three years of office experience, or one year of related experience in a medical practice.
Experience using an electronic health record and Microsoft Office.

Responsibilities

Register patients, update insurance information, and coordinate appointment scheduling.
Use the electronic medical record and scan functionality to maintain patient records.
Obtain appropriate consents for patients who are wards of the state and work with facilities to obtain consents from patient proxies.
Follow payer requirements for referrals and authorizations within the assigned specialty.
Schedule follow-up appointments and arrange referrals and prior authorizations as needed.
Communicate professionally and promptly with providers, patients, clinical care teams, insurance companies, and other parties.
Answer incoming phone calls and direct them appropriately.
Maintain a professional image by following the established dress code.
Update systems with registration, scheduling, and insurance information.
Prepare patient disability and out-of-work or school paperwork.
Discuss financial obligations, explain regulatory forms, and answer related questions.
Work across multiple systems during patient-facing interactions and telephone calls to complete accurate registration and support clinical workflows.
Support departmental plans, policies, procedures, and initiatives within the scope of the role.
Represent Albany Medical Center and its department, practice, hospital, and center; exemplify Albany Med CARES guiding principles.
Promote an optimal patient experience and patient and employee safety, promptly reporting safety issues and following patient safety goals.
Protect sensitive information by limiting access, use, and disclosure to the minimum necessary and taking reasonable steps to prevent unauthorized access or modification.