Patient Service Representative - Vascular Services

Mercy • Saint Louis, MO

2d • Onsite

About The Position

The Patient Service Representative – Vascular Services supports the smooth operation of the clinic by managing patient interactions, administrative tasks, and front-desk workflows. This role is the primary point of contact for patients and visitors and helps create a positive, seamless patient experience. It also supports the financial aspects of patient encounters by communicating patient financial responsibility, requesting and collecting payments, explaining payment options and assistance resources, and documenting financial conversations and outcomes. The position is based at 10012 Kennerly Rd., Saint Louis, MO 63128, and is scheduled Monday through Friday, 8:00 AM to 4:30 PM, for 40 hours per week.

Mercy describes its workplace as a caring, collaborative team where employees' voices matter, and says team members can contribute to healthcare through innovation, technology, and compassion.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.
• Strong customer service skills and a patient-focused approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and comply with privacy policies.
• Adaptability, professionalism, and ability to work well under pressure.
• Effective problem-solving and issue-resolution skills.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Greet and register patients, verify their identity, and manage check-in and check-out.
• Answer phones and perform clerical tasks, including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing, and provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to support efficient clinic flow.
• Maintain accurate registration information, electronic health records, and assigned work queues.
• Handle patient concerns professionally and escalate them as needed.
• Manage the daily cash drawer, accounts receivable tasks, and payment plans.
• Support Epic updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and follow safety, privacy, and infection control policies.
• Communicate applicable patient financial responsibility, request and collect payments, explain payment options and assistance resources, and document financial conversations and outcomes.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED