Practice Coordinator Heart & Vascular Outreach

Advocate Health•Winston-Salem, NC

3d•$25 - $38

About The Position

The Practice Coordinator supports the Practice Manager in directing, coordinating, and administering practice policies, procedures, programs, and day-to-day operations. The role helps organize staffing, schedules, assignments, space, and equipment to support efficient patient care and service commitments, and works with clinical and administrative staff to meet treatment and service requirements and improve patient satisfaction. The coordinator assists with patient concerns, human resources coordination, budget activities, marketing and business development, regulatory compliance, quality initiatives, and communication with administrators, providers, and outside organizations. The position also supports building safety and maintenance procedures and participates in team meetings and continuous quality improvement activities. This role works closely with medical providers, clinical staff, and front office staff; includes rounding at assigned clinics and travel by personal vehicle for work-related activities. The position is in a fast-paced, changing, highly regulated healthcare environment within a large integrated healthcare organization. The listed pay range is $25.30–$37.95. The position is full time, 40 hours per week, with a Monday-to-Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

Associate's degree with healthcare or business management experience preferred, or an equivalent combination of education and experience.
Excellent communication and interpersonal skills.
Ability to work independently.
Knowledge of computer systems and applications, including Word, Excel, PowerPoint, Outlook, practice management systems, and electronic health records.
Excellent problem-solving skills.
Excellent decision-making skills.
People management skills.
Teamwork skills.
Knowledge of organizational policies, procedures, and protocols.

Nice To Haves

Associate's degree with healthcare or business management experience.

Responsibilities

Work closely with the Practice Manager on the direction, coordination, and administration of practice policies, procedures, and programs.
Support the Practice Manager in managing day-to-day operations and procedures according to established priorities.
Establish work schedules and task assignments, and allocate manpower, space, and equipment to support efficient patient care and practice service commitments.
Follow clinical guidelines and facilitate collaboration between clinical and administrative staff to meet treatment and service requirements and improve patient satisfaction.
Assist with resolving, or handle, patient complaints and issues involving charges, patient care, customer service, and related matters.
Coordinate human resources functions with the Practice Manager, including administrative supervision of practice staff and vacation schedules.
Provide input to the Practice Manager regarding performance appraisals, coaching or counseling needs, and possible termination of employment.
Work with the Practice Manager and/or Associate Director of Practice Operations on budgetary activities within the assigned levels of authority.
Participate in marketing and business development activities to promote practice services in the community.
Ensure adherence to legal and regulatory requirements, including OSHA, CLIA, HIPAA, and coding requirements, and support quality initiatives.
Coordinate with the Practice Manager to liaise with administrators, providers, and outside organizations on practice business, directives, and problem resolution.
Coordinate building maintenance calls and maintain the building Safety Plan and related records for fire, power failure, and inclement weather.
Promote employee and resource conformity with corporate values, policies, procedures, business ethics, and practices.
Participate in regular team meetings and continuous quality improvement activities.
Perform other related duties incidental to the work described.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay for applicable shifts, on-call work, and other eligible circumstances
Incentive pay for select positions
Opportunity for annual increases based on performance