Sr. Associate, Marketing Product Operations

DoorDash•San Francisco, NY

10d

About The Position

DoorDash's Product Marketing Operations team connects the Retention Marketing organization with the tools, systems, and data it relies on. The Sr. Associate will become an expert in the CRM tools operators use to build campaigns, train operators, document how tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools. The role ensures CRM teams have what they need to build campaigns through a frictionless process. The position also involves program-managing migrations to new tools, which may include capacity planning, forecasting, adoption measurement, and building processes from scratch. It is suited to an experienced CRM operator interested in shaping the tools operators use.

Requirements

At least 3 years of experience as a CRM operator, building and launching campaigns in a CRM platform.
Technical expertise in a CRM platform such as Braze, Salesforce, or Iterable.
Experience creating documentation and training or enablement materials for internal teams.
Program management skills, including supporting migrations to new tools.
Ability to partner with Product and Engineering teams.

Nice To Haves

Experience writing internal documentation, training materials, or adoption playbooks.
Experience with capacity planning and forecasting.
Experience within a product or product marketing organization, an understanding of basic product go-to-market, and interest in understanding a product roadmap.
Experience working with a Data Science or Analytics team.
Experience working across multiple brands or audiences, such as consumer, B2B, or international.

Responsibilities

Become an expert in CRM tools and how operators use them to build campaigns.
Identify friction in tooling and processes alongside CRM operators.
Partner with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
Create and maintain documentation for CRM operators.
Design and deliver enablement and training for CRM teams.
Program-manage migrations to new tools, including capacity planning and forecasting.
Build processes from scratch where needed.

Benefits

401(k) plan with employer matching.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
Paid time off and paid sick leave.
Equity grant opportunities.
Medical, dental, and vision benefits.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.
Salaried roles offer flexible paid time off/vacation and 80 hours of paid sick time per year.