Sr. Product Operations

Checkr • Nashville, TN

1d • Hybrid

About The Position

Checkr is seeking a Senior Product Operations Specialist to strengthen the connection between Product, Operations, and Data teams and improve the accuracy, completeness, and reliability of criminal court data retrieved directly from courts and through third-party vendors. The role sits at the intersection of Product, Engineering, Supply Chain, Data, and Compliance, and serves as a subject matter expert comparing court records, vendor output, and Checkr data to identify discrepancies and translate findings into engineering requirements.

The position supports efforts to make in-house court data as complete and accurate as vendor-provided data, reduce vendor dependency and fallback costs, and protect accuracy for clients and candidates. The specialist will investigate data-quality issues, prioritize improvements using impact data, validate changes, support source and vendor migrations, advise on reportability and identity matching, and create documentation and training. The position is based in a hub-office model, with employees expected to work from an office at least three days per week.

Requirements

• Deep understanding of U.S. Judicial System processes, including court data, public records, and data sources relevant to background checks.
• Proven ability to analyze, track, and improve data quality and integrity in complex data ecosystems.
• Experience working cross-functionally with Product Management, Engineering, Compliance, and Operations teams.
• Team-oriented mindset focused on shared success and continuous improvement.
• Strong bias for action, ownership, urgency, resilience through ambiguity, and commitment to meaningful outcomes.

Nice To Haves

• Experience with court data automation, web scrapers, API testing, or vendor parity testing.
• Familiarity with identity resolution and name-matching logic.
• Experience using AI tools such as Claude or Cursor for analysis, prototyping, or building internal tools.

Responsibilities

• Partner with Product Managers, Data, and Operations teams to identify and implement improvements that enhance data quality, efficiency, and scalability.
• Track and improve data accuracy across multiple systems and data sources using analytical insights.
• Optimize workflows related to court data, public records, and other screening data sources.
• Bridge technical and non-technical teams to support communication and alignment on priorities.
• Identify data-process gaps, propose solutions, and drive implementation.
• Investigate automated court data sources by sampling records, comparing Checkr output with vendor data and court records, and categorizing root causes of discrepancies.
• Write enhancement requirements, expected-output mock-ups, and compliance considerations for scraper and data pipeline changes; identify issues that require alternatives to automation.
• Validate engineering changes in pre-production environments; partner with Supply Chain Strat Ops on audit and parity testing before sources go live; and monitor post-release metrics.
• Prioritize work using fail-rate, fallback, and cost data, directing engineering capacity toward the highest-impact jurisdictions.
• Investigate client accuracy escalations, identify root causes, and convert findings into data enhancements and process improvements.
• Shape identity matching and search logic, including name variations, middle-name matching, and date-of-birth handling, while weighing accuracy, reporting risks, and compliance requirements.
• Partner with Legal, Compliance, and Policy on reportability questions, including statute-to-charge-type mapping, sealed and expunged records, and state record-clearing laws.
• Support platform and vendor migrations by defining parity criteria, reviewing field-level differences, and signing off on readiness.
• Research supply-chain strategy, including new state and county sources, bulk file opportunities, vendor redundancy, and outage strategies.
• Write decision memos outlining options and trade-offs for leadership and create documentation, playbooks, and training for partner teams.
• Use AI and analytics tools to accelerate investigations, testing, and documentation, and help teammates adopt those workflows.

Benefits

• Learning and development allowance
• Competitive cash and equity compensation, with opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Lunch provided five times a week at hub offices
• Commuter stipend
• Snacks and beverages at hub offices
• Relocation stipend may be available for those willing to relocate to a Checkr hub location

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed