Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

Alcon • Remote - California, CA

1d • $45 - $58 • Remote

About The Position

This role is part of Alcon’s Engineering function and supports Alcon equipment at customer sites and with demonstration equipment. The Surgical Field Service Engineer provides technical advice to customers and commissions, installs, and tests products and equipment in a field-based role based in Fresno, California. The territory is Fresno, California, north, and the role requires approximately 30% overnight travel.

The position performs corrective and preventive maintenance, retrofits, upgrades, and system installations; maintains customer satisfaction; and responds promptly to customer concerns, quality assurance, and medical safety issues. It also involves coordinating schedules and communications with customers, dispatch, managers, regional and cross-functional teams; completing administrative responsibilities; assisting Sales, Clinical, in-house teams, and other Field Engineers; managing inventory and parts records; and promoting service contracts.

Requirements

• Associate’s degree or equivalent years of directly related experience.
• At least 2 years of relevant experience.
• Ability to fluently read, write, understand, and communicate in English.

Nice To Haves

• Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
• Experience working with advanced medical devices and medical devices that use lasers.
• Familiarity with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax or CRM tools.
• Ability to lift 50 pounds, such as tools and replacement parts.

Responsibilities

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance issues, and medical safety issues.
• Manage the daily schedule and maintain timely communication with customers, dispatch, managers, regional teams, and cross-functional teams.
• Complete administrative responsibilities accurately and on time.
• Assist Sales, Clinical, and in-house teams, including other Field Engineers as needed.
• Manage inventory, maintain accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist the Inside Sales Specialist in selling service agreements to customers in the assigned territory.
• Provide technical advice to customers, including commissioning, installing, and testing products and equipment.

Benefits

• Health benefits
• Life insurance
• Retirement benefits
• Flexible time off for exempt associates
• Growth and development opportunities
• Short-term and long-term incentive opportunities for eligible roles
• Programs supporting health and well-being, financial security, and retirement planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree