Sr Associate, Consumer Insights – Financial Services

J.D. Power • Michigan - Remote, MI

2d • $60,000 - $80,000

About The Position

The Consumer Insights Sr. Associate supports the development of analytics and data insights for JD Power’s customer satisfaction survey research-based business. The role analyzes and interprets survey data and develops presentations that provide consumer insights to help clients improve their businesses. The Sr. Associate works with Consumer Insights experts and partners with business units serving industries such as automotive, telecommunications, financial services, and insurance.

Requirements

• Experience performing data analysis and generating insights.
• Experience working in the survey and/or market research industry.
• Bachelor’s degree, with a focus in behavioral sciences or a quantitative area such as statistics.
• Basic or intermediate knowledge of statistics and data analysis, including descriptive statistics.
• Experience using SPSS or similar statistical software.
• Strong analytical skills, including the ability to analyze survey data, interpret results, and deliver insights.
• Ability to communicate study findings clearly and concisely.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.

Nice To Haves

• MA, MS, or MBA, preferably focused on behavioral sciences or a quantitative area.
• Advanced statistical skills, including predictive modeling and multivariate statistics.
• Background in survey research.
• Experience in the financial services sector.

Responsibilities

• Analyze survey data to identify insights that can help clients improve customer satisfaction.
• Support the creation of presentations and client-specific content focused on actionable customer satisfaction insights.
• Perform ad hoc analyses for an industry or specific clients, potentially using internal, client, or third-party data.
• Demonstrate analysis and insight development in a specific industry.

Benefits

• Eligible employees may participate in medical, dental, vision, disability, and life insurance.
• Retirement savings programs.
• Paid time off.
• Wellness programs.
• Other company-sponsored benefits.
• Flexible work arrangements.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level