Analyst, Consumer Insights – Financial Services

J.D. Power•Michigan - Remote, MI

2d•$80,000 - $100,000

About The Position

The Consumer Insights Analyst develops analytics and data insights for JD Power’s customer satisfaction survey research-based business. The role analyzes and interprets survey data and develops presentations that deliver consumer insights to help clients improve their businesses. The Analyst works with a team of Consumer Insights experts and partners with business units in industries such as automotive, telecommunications, financial services, and insurance.

Requirements

Experience performing data analysis and generating insights.
Experience working in the survey and/or market research industry.
Bachelor’s degree required, with a focus in behavioral sciences or a quantitative field such as statistics.
Basic or intermediate knowledge of statistics and data analysis, including descriptive statistics.
Strong data analytic skills, including the ability to analyze survey data, interpret survey results, and deliver insights.
Ability to articulate study findings clearly and concisely.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.

Nice To Haves

MA, MS, or MBA, preferably focused on behavioral sciences or a quantitative field.
Experience with SPSS or similar statistical software, preferably with a background in survey research.
Advanced statistical skills, such as predictive modeling and multivariate statistics.
Experience in the financial services sector.

Responsibilities

Analyze survey data to identify insights that help clients improve customer satisfaction.
Author reports, presentations, and client-specific content focused on actionable ways to improve customer satisfaction.
Perform ad hoc analyses for an industry or specific clients, potentially using internal, client, or third-party data to enhance the value of insights.
Demonstrate thought leadership in a specific industry.