Sr. Application Administrator - ServiceNow

Early Warning® • Chicago, IL

13d • $94,000 - $142,000 • Hybrid

About The Position

The Sr. Application Administrator is responsible for primary administration and support of key third-party applications used at Early Warning, serving as the subject matter expert for assigned systems and their associated processes. The role ensures applications remain current and meet the needs of Early Warning users. This position follows a hybrid work model. Applicants must independently be eligible to work in the United States for any employer at the date of hire; employment visa sponsorship is not available.

The administrator owns assigned applications, provides employee support, troubleshoots and resolves issues, and coordinates escalations with internal systems teams or vendors. The role architects applications and integrations to meet business needs, establishes administration and security practices, monitors and optimizes performance, and develops automation. It also covers application configuration and support, upgrades and patches, incident root-cause analysis, license and budget monitoring, change requests, roadmaps, project delivery, documentation, user training, adoption, and vendor relationships.

The position requires a bachelor's degree in Business, Communications, Computer Science, or a related field, or education and experience typically obtained through completion of such a degree. Demonstrated experience supporting ServiceNow is required. The listed base salary is $94,000–$118,000 annually in Phoenix, Arizona and Chicago, Illinois, and $114,000–$142,000 annually in San Francisco, California. Candidates are also eligible for a discretionary incentive plan and benefits.

Requirements

• Education and experience typically obtained through completion of a bachelor's degree in Business, Communications, Computer Science, or a related field.
• Excellent oral and written communication skills for interacting with all levels of management and staff.
• General knowledge or familiarity with Windows OS, Oracle, SQL, Microsoft Office, and Visio.
• General knowledge or familiarity with JIRA, Tableau, and SAP Business Objects.
• Demonstrated experience supporting ServiceNow.
• Strong capability to coach and mentor.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and accuracy.
• Eligibility to work in the United States for any employer at the date of hire; employment visa sponsorship is unavailable.

Nice To Haves

• ServiceNow certifications are highly preferred.

Responsibilities

• Own and administer assigned applications and provide application and system support to employees.
• Troubleshoot application issues, resolve them or escalate as appropriate, and retain ownership until resolution.
• Architect applications to meet business needs and establish integrations with other applications.
• Establish best practices for application administration and security.
• Monitor, evaluate, and optimize application performance.
• Propose and implement or lead job automation using scripts and other tools.
• Implement solutions that meet or improve customer and business needs.
• Research and evaluate third-party applications and provide selection guidance.
• Analyze, configure, document, implement, and support third-party applications.
• Analyze incidents to identify root causes and work with vendor product support to implement solutions.
• Identify process inefficiencies and improvement opportunities, and implement or direct improvements.
• Work with stakeholders to establish measurable and sustainable metrics, KPIs, and SLAs.
• Ensure vendor upgrades and patches are successfully installed and validated.
• Monitor license usage and licensing budgets, forecast needs, and submit procurement requests when additional licenses are required.
• Process requests to modify application configurations.
• Maintain the application roadmap and set priorities with the Manager, Applications Administration.
• Provide timely and accurate status reports.
• Manage projects for application functionality, workflows, processes, or reporting, including requirements gathering, configuration, testing, user documentation, and training.
• Develop and maintain user documentation, policies, and procedures for assigned applications.
• Promote user adoption through training and best practices.
• Maintain vendor relationships to resolve issues and ensure Early Warning needs are considered in future releases.
• Support the company's commitment to protecting the integrity and confidentiality of systems and data.

Benefits

• Competitive medical plans (PPO/HDHP), dental insurance, and vision insurance.
• Company contributions to a Health Savings Account or pre-tax flexible spending accounts for commuting, health, and dependent care expenses.
• 401(k) plan with a 100% company Safe Harbor match on the first 6% deferred, immediately upon eligibility.
• Flexible Time Off for exempt employees and generous PTO for non-exempt employees.
• 11 paid company holidays and a paid volunteer day.
• 12 weeks of paid parental leave.
• Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• Eligibility for a discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior