Sr. Application Administrator - ServiceNow

Early Warning Services • Scottsdale, AZ

11d • Hybrid

About The Position

Early Warning is hiring a Sr. Application Administrator to serve as the owner and primary administrator of assigned third-party applications, with ServiceNow as a key focus. The role provides application and system support to employees, acts as a subject matter expert for the assigned systems and processes, and ensures applications remain current and meet organizational needs. The administrator troubleshoots and resolves issues, architects applications and integrations, monitors and optimizes performance, and implements automation and process improvements. The position also manages application road maps, change requests, vendor relationships, upgrades, licensing, projects, documentation, and user training. Early Warning follows a hybrid work model. Candidates must independently be eligible to work in the United States for any employer at the time of hire; employment visa sponsorship is not available.

Requirements

• Bachelor’s degree in Business, Communications, Computer Science, or a related field, or education and experience typically obtained through completion of such a degree.
• Demonstrated experience supporting ServiceNow.
• Excellent oral and written communication skills for interacting effectively with all levels of management and staff.
• General knowledge or familiarity with Windows OS, Oracle, SQL, Microsoft Office, and Visio.
• General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects.
• Strong capability to coach and mentor.
• Self-starter with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Must independently possess eligibility to work in the United States for any employer at the date of hire; this position is ineligible for employment visa sponsorship.

Nice To Haves

• ServiceNow certifications are highly preferred.

Responsibilities

• Act as owner and primary administrator of assigned applications and provide application and system support to employees.
• Troubleshoot application issues, provide expert-level support, resolve issues or escalate them to the Systems team or vendor, and own issues through resolution.
• Architect applications to meet business needs and establish integrations with other applications.
• Establish best practices for application administration and security; monitor, evaluate, and optimize application performance.
• Propose and implement or lead job automation using scripts and other tools.
• Implement solutions that meet or improve specific customer or business needs.
• Research, evaluate, and provide guidance on selecting third-party applications; analyze, configure, document, implement, and support them.
• Analyze incidents to identify root causes and work with vendor product support teams to implement solutions.
• Review existing processes for inefficiencies and improvement opportunities, then implement or direct process improvements.
• Work with stakeholders to establish measurable and sustainable metrics, KPIs, and SLAs.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and licensing budgets, provide anticipated-needs metrics during budget cycles, and submit procurement requests for additional licenses.
• Process change requests for application configuration modifications.
• Maintain the application road map and set priorities with the Manager, Applications Administration.
• Provide timely and accurate status reports.
• Manage projects to build application functionality, workflows, processes, or reporting, including requirements gathering, configuration, testing, user documentation, and training.
• Develop and maintain user documentation, policies, and procedures for assigned applications.
• Drive user adoption through training and best practices.
• Maintain vendor relationships to resolve application issues and ensure Early Warning’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protecting the integrity and confidentiality of systems and data.

Benefits

• Competitive medical plans (PPO/HDHP), dental insurance, and vision plans.
• Company contributions to a Health Savings Account or pre-tax savings through flexible spending accounts for commuting, health, and dependent care expenses.
• 401(k) plan with a 100% company Safe Harbor match on the first 6% deferred, immediately upon eligibility.
• Flexible Time Off for exempt employees and generous PTO for non-exempt employees.
• 11 paid company holidays and one paid volunteer day.
• 12 weeks of paid parental leave.
• Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• Discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior