Sr Analyst, Technology Engineer

Nationwide•Columbus, OH

3d•$76,000 - $143,000•Hybrid

About The Position

This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days per week. The Cloud Success Team serves as a team of educators and enablement partners. Our role is to ensure that Nationwide’s cloud products operate as intended while equipping BSA development teams with the tools, knowledge, and autonomy to accomplish their work independently. We play a central role in making the vision of a fully self-service cloud environment a reality. The team’s work is primarily focused on responding to customer needs and resolving issues as they arise. In addition, several security and infrastructure initiatives planned for the coming year will require our support. A significant area of focus will be helping teams transition from legacy models to a CDK-centric approach within accounts scoped tightly to applications. We also anticipate additional project opportunities related to governance initiatives involving IAM roles and KMS keys. As educators, we place a strong emphasis on continuous learning and professional development. Technical curiosity and a willingness to learn are just as important as existing expertise in this role. Associates are expected to pursue relevant certifications and continually expand their technical knowledge. Because we are internally customer-facing, successful candidates must be able to communicate ideas clearly, teach technical concepts effectively, and genuinely enjoy helping others succeed. If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Technology Engineer, you’ll deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. Your expertise will focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’re also responsible for the operational aspects and management of the above products in accordance with the business requirements and defined service level agreements (SLAs).

Requirements

Undergraduate studies in computer science, management information systems or a related field are preferred.
Two or more years of experience developing and implementing integrated solutions.
Experience in testing and debugging integrated solutions.
Understanding of system management processes and tools.
Understanding of IaaS, PaaS, SaaS and package solutions.
Strong communication skills and knowledge of planning, management and execution of the Accelerated Solutions Delivery framework are needed.
Information Security acumen, ability to influence, negotiate, and set priorities are also needed.
Insurance or financial services industry knowledge is a plus.

Nice To Haves

Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Responsibilities

Executes all aspects of capacity: driving requirements to meet current and future needs, tracking capacity postures.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Analyzes reports and delivery recommendations to remediate capacity issues.
Implements capacity enhancements.
Participates in technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
Continuously improves and enhances existing environments.
Maintains proper hardware and software currency levels by working on recommended upgrades.
Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
Executes production engineering processes, including incident management, root cause analysis, problem management, change management, release management and knowledge management.
Supports operational efforts to maintain environments.
Provides production support for technology platforms.
Assists with disaster and business recovery planning and testing.
Provides oversight for technical labs and development environments.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire