Sr. Analyst, Product Delivery & Operations

Royal Caribbean Cruises Ltd•Miami, FL

3d•Onsite

About The Position

The Senior Analyst, Project Planning & Readiness supports cross-functional planning, coordination, analysis, and delivery across the Delivery & Operations portfolio. The role independently manages assigned workstreams and provides continuity by translating priorities into clear plans, maintaining visibility across stakeholders and deliverables, and driving follow-through from early planning through execution and closeout. The position works across projects and functional areas as business needs require, with a focus on project readiness, scope integrity, operational requirements, accurate reporting, and timely issue resolution. Work includes developing and monitoring readiness plans; validating operational scope and requirements; analyzing fleet and deployment impacts; supporting capital and dry dock projects; conducting condition review and Think Like an Owner follow-ups; coordinating post-delivery and return-to-service activities; supporting PAR and berthing analysis and special projects; maintaining executive dashboards and project reporting; and resolving project risks and dependencies. The role provides analytical, planning, and execution support for initiatives and special projects that enhance operational performance, guest experience, and fleet readiness across the Celebrity Cruises portfolio. The position is based in Miami.

Requirements

Bachelor's degree in Business, Hospitality, Project Management, Engineering, Design, Operations, or a related field, or equivalent relevant experience.
Demonstrated ability to independently manage multiple priorities, stakeholders, and deliverables in a fast-paced, deadline-driven setting.
Strong analytical, organizational, and problem-solving skills, including the ability to reconcile detailed information and identify risks, gaps, and dependencies.
Excellent written, verbal, and interpersonal communication skills, including the ability to prepare concise, leadership-ready materials and work effectively in a multicultural environment.
Advanced proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, Word, SharePoint, Teams, and Outlook.
Strong attention to detail, follow-through, adaptability, and judgment, with the ability to shift priorities while maintaining accuracy and visibility.

Nice To Haves

Three or more years of progressive experience in project coordination, project delivery, hospitality operations, newbuild, refurbishment, capital projects, consulting, or a comparable cross-functional environment.
Experience with project tracking, reporting, financial, or data-visualization tools.
Cruise, maritime, shipyard, hotel operations, product development, or technical project experience.

Responsibilities

Independently coordinate assigned Delivery & Operations projects and workstreams, maintaining plans, milestones, action logs, decision logs, risks, and status inputs through completion.
Partner with Integrated Planning and project leaders to support portfolio governance, master schedules, reporting cadence, and cross-functional visibility.
Coordinate inputs across Product Development, Hotel Operations, Newbuild, Fleet Modifications, Refurbishment, Global Marine, Supply Chain, Finance, shipboard teams, site offices, shipyards, and external partners.
Prepare meeting materials, leadership-ready presentations, executive summaries, weekly recaps, and follow-up communications; track commitments and escalate gaps, conflicts, or delays.
Maintain organized, current, and accessible project information in approved tracking and collaboration tools.
Support and improve common templates, trackers, and working practices that strengthen consistency, transparency, and accountability.
Consolidate assigned project scope and coordinate cross-functional validation of operational requirements, dependencies, readiness considerations, and open decisions.
Support planning for Pre-CAR and CAR submissions, condition reviews, Think Like an Owner efforts, revitalizations, in-service work, and other capital priorities by gathering, reconciling, and packaging required inputs.
Develop and maintain readiness plans covering milestones, infrastructure, staffing, training, logistics, testing, commissioning, contingency planning, and return-to-service activities.
Support technical, Owner's Supply, and Back of House workshops by organizing inputs, documenting requirements and decisions, and tracking deliverables.
Coordinate assigned dry dock, newbuild, revitalization, or post-delivery closeout activities, including open-item lists, punch lists, executive comments, lessons learned, guarantee or warranty follow-up, and status reporting.
Document and communicate recurring issues and quality observations so corrective actions and lessons learned can be applied across projects or vessels.
Coordinate Fleet Visitor Requests, Extra Crew Cabin Requests, positioning, PAR, berthing, and related operational assessments when assigned.
Conduct research, data analysis, and comparative assessments to support prioritization, scope, funding, and delivery decisions.
Reconcile information from multiple sources, identify gaps or inconsistencies, and translate detailed inputs into findings, recommendations, and next steps.
Create practical documents, dashboards, spreadsheets, and presentations to organize complex project, operational, or financial information.
Support project financial discipline through scope and budget tracking, forecast coordination, procurement and logistics visibility, variance identification, and escalation of cost risks or required decisions.
Assist with compiling and analyzing financial impacts, project timing, cost-control information, and reporting under the direction of project and functional leaders.
Handle confidential business information with discretion and in accordance with company requirements.
Build effective working relationships across shoreside, shipboard, and external partner teams, representing Delivery & Operations professionally and with an owner's mindset.
Facilitate working sessions and follow-ups to align operational, design, technical, budget, and schedule considerations before requirements advance for execution.
Promote clear ownership, timely communication, and collaborative problem-solving; raise risks and constructively challenge assumptions that may affect scope, cost, schedule, quality, or readiness.
Identify and implement practical improvements to tracking, documentation, reporting, interdepartmental communication, and project-management processes.
Support onboarding and knowledge sharing by maintaining process documentation, reference materials, shared sites, distribution lists, and other team resources.
Provide flexible support for emerging priorities, special projects, shipboard activities, and leadership requests as business needs evolve.