Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C

Restaurant Brands International•Miami, FL

About The Position

The Sr. Analyst, Operations Partner coaches assigned Popeyes restaurants to drive operational excellence, guest satisfaction, and consistent brand standards. Reporting to the Popeyes Franchise Business Partner (FBP), the role works with franchisee restaurant leadership teams to identify performance gaps, deliver training, and establish routines that improve service, food quality, and the overall guest experience. The position spends four days per week in restaurants, typically visiting two to three locations per day, and may travel up to 75%. It also supports new restaurant openings, distressed restaurant turnarounds, systemwide operational initiatives, and business reviews focused on operations improvement.

Requirements

Bachelor’s degree or equivalent operational experience.
At least 3 years of restaurant operations leadership experience in QSR.
Proven track record of improving operational execution and guest satisfaction.
Experience training, coaching, or leading restaurant managers or teams.
Strong coaching and training ability, including practical in-the-moment feedback skills.
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.
Ability to analyze guest and operational data and translate it into clear action plans.
Highly organized and disciplined, with the ability to manage a large portfolio.
Strong communication and collaboration skills.
Ability to travel up to 75%, including regular nights and weekends and occasional overnight stays.
Resilient, hands-on approach and willingness to spend the majority of time in restaurants.
Commitment to growing the Popeyes brand by consistently raising operational standards in the assigned territory.

Responsibilities

Coach restaurant general managers and leadership teams on speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.
Track execution against Elevate routines and other operational frameworks and ensure compliance with brand standards.
Use guest satisfaction surveys, FSS scores, and complaint data to identify underperforming restaurants.
Deliver in-restaurant coaching and training during new restaurant openings and distressed restaurant turnarounds.
Partner with the FBP to align restaurant-level operations coaching with broader franchise business plans.
Provide monthly updates to the FBP on progress in assigned restaurants, including commitments, follow-ups, and results.
Spend four days per week in restaurants conducting assessments, coaching teams, and reinforcing brand standards; typically visit two to three restaurants per day depending on purpose and geography.
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.
Prepare visit reports, update tracking systems, and communicate with Field & Ops Services leadership.
Participate in FBP-led business reviews when operations improvement is the priority, presenting operational insights and progress updates.
Conduct deep-dive operations reviews with underperforming restaurants and escalate chronic issues as needed.
Support systemwide initiatives, including new restaurant opening support, Elevate rollouts, and seed training for brand initiatives.
Develop frontline leaders by providing tools, training, and coaching to help them deliver results.