Sr. Analyst, Training Content, Firehouse Subs, US&C

Restaurant Brands International•Jacksonville, FL

11h•Onsite

About The Position

The Sr. Analyst, Training Content designs and delivers engaging learning experiences to help Firehouse Subs restaurant teams execute operating standards consistently. The role develops instructor-led and digital curriculum, creates Articulate e-learning courses, and produces practical job aids for restaurant use. Working with Operations, field teams, franchisees, and subject matter experts, the analyst translates complex information into clear, accurate, actionable training. Success is measured through high-quality learning materials, effective facilitation, and improved learner readiness. This role is based at RBI’s Jacksonville, Florida office and follows a five-day, in-office work schedule.

Requirements

Demonstrated experience facilitating training and building curriculum for adult learners.
Hands-on proficiency developing e-learning in Articulate Storyline and/or Rise.
Proven ability to create clear, practical job aids and performance support materials.

Nice To Haves

Project management experience.
Cross-functional collaboration skills.
Experience gathering and validating information and converting complex content into learning experiences.
Restaurant operations knowledge.
Learning management system administration and troubleshooting experience.
Training effectiveness analysis experience.
Ability to anticipate business needs and identify training gaps.

Responsibilities

Design and facilitate engaging instructor-led and virtual training that builds restaurant knowledge and practical skills.
Develop and maintain interactive e-learning courses using Articulate Storyline and/or Rise.
Create concise, visually clear job aids, guides, and reference materials that support execution in restaurants.
Build structured curriculum, including learning objectives, lesson plans, activities, knowledge checks, and assessments.
Gather and validate content with subject matter experts and simplify operating procedures into effective learning experiences.
Partner across Operations, Field, and other functions to align materials, incorporate feedback, and support rollouts.
Manage assigned training projects, milestones, reviews, and revisions to deliver accurate content on time.
Support learning management system content administration and troubleshooting; use learner feedback and performance data to refine training.
Identify emerging training gaps and recommend learning solutions aligned with restaurant and business needs.