Sr. Analyst, Training Content, Firehouse Subs, US&C

Restaurant Brands International•Jacksonville, FL

2d•Onsite

About The Position

Restaurant Brands International Inc. is a global quick service restaurant company. This role, Sr. Analyst, Training Content, FHS, US&C, is responsible for designing and delivering engaging learning experiences to help Firehouse Subs restaurant teams consistently execute operating standards. The position involves building instructor-led and digital curriculum, developing e-learning courses using Articulate, and creating practical job aids for restaurant use. The role requires partnering with Operations, field teams, franchisees, and subject matter experts to translate complex information into clear, accurate, and actionable training. Success will be measured by the quality of learning materials, effective facilitation, and improved learner readiness. RBI follows a 5-day in-office work schedule, and candidates should be comfortable working onsite 5 days per week at their Jacksonville, FL office.

Requirements

Demonstrated experience facilitating training and building curriculum for adult learners.
Hands-on proficiency developing e-learning in Articulate Storyline and/or Rise.
Proven ability to create clear, practical job aids and performance support materials.

Nice To Haves

Project management, cross-functional collaboration, information gathering and validation, and converting complex content into learning experiences.
Restaurant operations knowledge; LMS administration and troubleshooting; training effectiveness analysis; anticipating business needs and identifying training gaps.

Responsibilities

Design and facilitate engaging instructor-led and virtual training that builds restaurant knowledge and practical skills.
Develop and maintain interactive e-learning courses using Articulate Storyline and/or Rise.
Create concise, visually clear job aids, guides, and reference materials that support execution in restaurants.
Build structured curriculum, including learning objectives, lesson plans, activities, knowledge checks, and assessments.
Gather and validate content with subject matter experts; simplify operating procedures into effective learning experiences.
Partner across Operations, Field, and other functions to align materials, incorporate feedback, and support rollouts.
Manage assigned training projects, milestones, reviews, and revisions to deliver accurate content on time.
Support learning management system (LMS) content administration and troubleshooting; use learner feedback and performance data to refine training.
Identify emerging training gaps and recommend learning solutions aligned with restaurant and business needs.