Sr. Analyst, Operations Analytics, Firehouse Subs

Restaurant Brands International•Jacksonville, FL

20h•Onsite

About The Position

The Senior Analyst, Operations Analytics plays a vital role in enhancing the guest experience and operational efficiency by analyzing key metrics and identifying opportunities for improvement across Firehouse Subs restaurant operations in the United States and Canada. This role is responsible for developing dashboards, generating actionable insights, and supporting cross-functional initiatives that improve operational performance and guest satisfaction. The Senior Analyst will partner closely with teams across Operations, Marketing, Digital, Finance, and Training to ensure insights support strategic priorities and operational excellence. This role also collaborates with field teams and franchise partners to translate analytics into practical, data-driven recommendations that improve restaurant performance and consistency across the system.

Requirements

Bachelor’s degree in Business, Data Science, Statistics, Finance, or a related field.
2+ years of experience in an analytical role in operations, marketing, or financial analytics.
Advanced Excel expertise (complex nested formulas, Power Query, pivot modeling)
Strong proficiency in BI tools such as Power BI and/or Sigma Computing — including data modeling, DAX (or equivalent), dashboard design, and performance optimization.
Experience working with large, messy datasets and transforming them into structured, analysis-ready models.
Solid SQL skills for data extraction and validation.
Experience building automated, scalable reporting solutions.
Excellent communication and data storytelling skills, with the ability to translate complex analysis into actionable insights for stakeholders at all levels.
Ability to work independently and collaboratively in a fast-paced, cross-functional environment.

Nice To Haves

Experience with Tableau

Responsibilities

Analyze key performance metrics such as Guest Satisfaction, Speed of Service, Brand Audits, and Training Completions to identify trends, opportunities, and areas for operational improvement.
Conduct root cause analysis to diagnose underperformance and provide strategic recommendations that enhance restaurant operations and guest experience.
Use guest feedback and operational data sources to support continuous improvement initiatives across the restaurant network.
Evaluate operational pilots and test initiatives (e.g., service model changes, operational processes, or technology deployments) by analyzing performance data and providing recommendations for scaling successful initiatives.
Identify opportunities to improve operational efficiency and consistency through benchmarking, performance tracking, and operational insights.
Develop and maintain dashboards, reports, and analytical tools (primarily using Tableau) that enable stakeholders to monitor performance and make data-driven decisions.
Prepare recurring performance reports on metrics such as drive-thru utilization, hours of operation, guest satisfaction, and operational compliance.
Translate complex operational data into clear insights and compelling narratives that inform decision-making for leadership, field teams, and cross-functional partners.
Explore opportunities to leverage AI-driven analytics and automation to streamline reporting processes, enhance forecasting capabilities, and improve operational visibility.
Partner with teams across Operations, Marketing, Digital, Finance, and Training to share insights and support initiatives aimed at improving operational standards and guest experience.
Collaborate with internal stakeholders and franchisee partners to gather feedback, validate insights, and support the execution of key operational initiatives.
Support the development and implementation of operational strategies informed by data and performance analytics.
Partner with field operations teams and franchisees to translate insights into practical operational improvements and support consistent execution of brand standards.
Ensure the accuracy and reliability of operational data by working closely with the RBI data team and validating data sources across multiple systems.
Support the integration and use of additional operational datasets, including supply chain and vendor data (e.g., Sygma), to expand analytical insights.
Manage ongoing data requests and support the evolution of reporting tools as new data sources and business needs emerge.
Contribute to ad hoc analytical projects and operational initiatives across the organization.
Develop presentations and executive-ready materials to communicate key findings, recommendations, and performance insights to senior leadership.
Lead analytical support for test markets, operational pilots, and strategic initiatives to assess their impact on restaurant performance.