Sr. Analyst/JIRA SME (Remote)

Govcio LLC

1d • $115,000 - $122,000 • Remote

About The Position

GovCIO is currently hiring for a Sr. Analyst/JIRA SME to join their Patient Care Services Product Line Support team with the Department of Veterans Affairs (VA). The role involves blending knowledge of agile software development with a passion for solving problems and supporting tools. This position is a US-based, fully remote position with core business hours of 8am-5pm ET. The objective of this role is to support Jira standardization efforts in the Product Line, along with user support of Jira to enable end-to-end visibility across the entire product line. You will be working with Health Portfolio Jira Standardization leads and product scrum teams to promote and implement best practices in Jira. The environment is dynamic, demanding and the client needs are often evolving; flexibility and forward-thinking views are important for success.

Requirements

• Bachelor’s Degree in: Business, Information Systems, Engineering, Computer Science, Systems, Business or related scientific /technical discipline, 8+ years of related experience. Additional 5 – 8 years of related experience may be substituted for education.
• Detailed understanding of how to configure, administer and support Jira/Jira Align to be in alignment of standardized templates.
• Prior experience in supporting user community to troubleshoot and resolve issues in Jira /Jira Align/Agile Tools.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to work independently with minimal guidance and supervision as well as in a team environment.
• Ability to meet deadlines (short turnarounds sometimes required)
• Well written and oral communication skills.
• Proficiency with Microsoft Office Suite products such as Word and Excel, and PowerPoint.
• Ability to foster collaborative relationships with other teams and external stakeholders.
• Ability to think “outside of the box” while communicating or dealing with coworkers and stakeholders having various skill sets and for different situations.
• Ability to obtain and maintain a Suitability/VA Public Trust

Nice To Haves

• Certification, Knowledgeable of Scaled Agile Framework (SAFe), Lean Kanban, DevSecOps or other iterative development approaches (highly preferred).
• Strong facilitation, written and communication skills.
• Experience with Power BI, GitHub, JIRA, Confluence, SharePoint, and Teams (highly preferred).
• Experience with Agile Accelerator

Responsibilities

• Understand and document the client’s business issues and data challenges, serve as a liaison between Scrum teams and Health Portfolio Jira Standardization leads to plan and coordinate Jira Standardization activities.
• Provide hands-on support to integrate tools and drive data/workflow standards across a suite of tools, especially Jira, Jira Advanced Roadmaps and Jira Align.
• Identify and document the gaps of current implementation against standard templates; recommend alternatives for better alignment to standard templates.
• Provide ongoing training and technical support for end-user use of Jira in support of Software Development Life Cycle (SDLC) and ad-hoc questions.
• Support Jira instance configuration. to include Jira filter development, reports, dashboards, and roadmaps.
• Ability to proactively seek out, collaborate and establish relationships with critical partners, such as multiple Scrum teams, Scrum Masters, Product Managers to ensure integration, coordination & execution of work.
• Understand existing processes and identify how to improve and streamline to improve team efficiency and effectiveness with a focus on SAFe framework.
• Willingness to take the lead during discussions with various stakeholders, identify action items, track and monitor progress, and provide status updates.
• Leverage excellent writing skills to translate complicated issues from multiple information sources into a clear point of view, and create a compelling, concise, and well-written narrative.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees