Sr. Analyst, GTM Systems

PrePass•Phoenix, AZ

1d•Remote

About The Position

PrePass is seeking a Sr. Analyst, GTM Systems to own key platforms and workflows within its go-to-market technology stack, enabling Sales, Marketing, and Customer Success teams to work effectively. The role is a recognized subject matter expert position, involving autonomous work on complex, cross-functional problems. The analyst will assess business needs, design and build solutions, troubleshoot issues across platforms, and ensure changes are delivered, adopted, and measured. This is a remote position. The role works closely with Sales, Marketing, Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT. Responsibilities include leading requirements discovery and solution design; administering and improving assigned platforms; developing and maintaining connected workflows and automations; coordinating delivery, testing, and adoption; and measuring platform health and outcomes. The analyst also partners with Enterprise Systems and Software Engineering on changes to platforms they own, including CRM and Five9.

Requirements

Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.
8+ years of experience in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.
Hands-on experience administering and configuring GTM platforms.
Experience leading CRM requirements and solution design, with a strong understanding of CRM data models, workflows, and integrations.
Experience building or maintaining automations or integrations across platforms.
Proven ability to gather requirements, write specifications, and lead user acceptance testing.
Strong troubleshooting skills, particularly for issues spanning several platforms.
Ability to translate business needs into technical requirements and technical constraints into business terms.
Clear communication and strong stakeholder management skills.

Nice To Haves

Experience with Microsoft Dynamics 365.
Experience with tools such as Gong, Clay, Workato, Power Automate, LeanData, or Five9.
Experience in a high-velocity sales environment or a B2B SaaS, transportation, or logistics business.
Formal training or certification in business analysis, project management, or change management.
Experience using AI tools to automate or improve GTM work.

Responsibilities

Lead discovery with business stakeholders to understand operational goals, current processes, and requirements.
Analyze, model, and document requirements, including workflow diagrams and solution specifications.
Evaluate platform capabilities and recommend solutions, including automated controls and data rules.
Assess upstream and downstream impacts before changes go live, and challenge requests that are not tied to a clear business outcome.
Own configuration, administration, health, and documentation of assigned GTM platforms, and provide backup coverage for other GTM Systems platforms.
Manage vendor relationships, usage, and support for owned platforms.
Establish and follow build standards, and maintain procedures and documentation for platforms and automated processes.
Proactively improve platform usability, reliability, and adoption.
Design, build, and maintain workflows and automations connecting GTM platforms.
Diagnose failures across platforms and handoffs and coordinate resolution with the appropriate owners.
Monitor workflow performance and exceptions after launch.
Partner with Enterprise Systems and Software Engineering on changes to platforms they own, including requirements, solution review, UAT, and integrations.
Assess incoming requests, keep requesters informed, and maintain the backlog for assigned platforms and workflows.
Plan milestones and phases for larger changes and keep work on schedule and within budget.
Lead user acceptance testing for changes in assigned areas.
Document system changes and apply change management practices to support rollout, readiness, and adoption with Revenue Enablement and Operations.
Define health, adoption, and outcome measures for owned platforms and workflows.
Validate that changes work as intended after release and continue working over time.
Evaluate new technologies, including AI and automation, that could improve how GTM teams work.

Benefits

Medical, dental, and vision benefits starting on the date of hire.
Paid time off, including vacation, sick leave, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded lifestyle account for physical and mental well-being, available upon hire.
Tuition reimbursement program.
Voluntary benefits, including legal and pet discounts.
Employee Assistance Program at no cost.
Company-sponsored and funded Culture Team focused on employees’ physical, mental, and professional well-being.
Community give-back initiatives.
Employee development initiatives.