Sr Systems Analyst
About The Position
The New York City Department of Youth and Community Development (DYCD) invests in community-based organizations and programs to alleviate poverty and provide opportunities for New Yorkers and communities to flourish. Its programs include after-school services, community development, family support, literacy services, youth services, and youth workforce development. The Information Technology Department’s Data & Reporting team is seeking a Systems Analyst/Product Owner to support business process analysis. The role analyzes business requests and develops cohesive requirements through requirements gathering, data analysis, process modeling, gap analysis, and solution design. The analyst assesses the analysis, design, and delivery of assigned business, operational, and technical projects, and recommends solutions and best practices aligned with business needs. The position reports directly to the Deputy Director of Project Management and Business Analysis within the IT Strategy and Project Management Unit. The analyst defines product vision, manages and prioritizes product backlog items according to client preferences and changing requirements, and serves as liaison between business stakeholders and technical teams to support delivery of a cohesive product.
Requirements
- Meet the stated Computer Systems Manager (10050) qualification through one of the listed education and experience pathways: a master's degree in computer science and three years of progressively responsible, full-time IT experience; a bachelor's degree and four years of such experience; a high school diploma or equivalent and six years of such experience; or a qualifying combination of education and experience.
- The experience used to meet the listed qualification must be in IT areas such as applications development, systems development, data communications and networking, database administration, data processing, or user services.
- The qualification requires at least 18 months of administrative, managerial, executive, or supervisory experience in the specified IT areas or supervising staff performing those duties.
- All candidates must have at least a four-year high school diploma or equivalent and at least three years of qualifying IT experience, including the required 18 months of administrative, managerial, executive, or supervisory experience.
- In lieu of a bachelor's degree, undergraduate credits may substitute for up to two years of required IT experience at 30 semester credits per six months of experience.
- Graduate credits in computer science may substitute for up to one year of required IT experience at 30 graduate semester credits per year; credits cannot substitute for the required 18 months of administrative, managerial, executive, or supervisory experience.
Responsibilities
- Apply business analysis methodologies to gather requirements; review, analyze, and update requirements for completeness and obtain stakeholder sign-off.
- Develop standard templates and formats for writing requirements clearly and concisely.
- Develop interface prototypes where applicable based on user requirements.
- Create process models, specifications, diagrams, and charts to guide developers and project teams.
- Track requirements throughout the project lifecycle and enforce or redefine them as necessary.
- Communicate changes, enhancements, and modifications to business requirements.
- Define product vision, manage and prioritize the product backlog, and develop user stories or backlog items.
- Monitor and evaluate product progress at each stage of the process.
- Liaise with the product team and end users to deliver updates.
- Participate in Scrum meetings and product sprints.
- Perform user acceptance testing to validate requirements and support defect management.
- Define reporting and alerting requirements; help design, document, and maintain system processes.
- Report common sources of technical issues or questions and make recommendations to the product team.
- Communicate key insights and findings to the product team.
- Identify opportunities to improve monitoring, discover issues, and deliver better customer value.
- Assist with documentation tracking, including specifications, testing plans, installation, operational and performance qualifications, and training plans.
- Develop requirements that support compliance with agency policies.
- Provide peer support to Systems Analyst and Quality Assurance Analyst colleagues.
- Assist in creating business analysis standards and guidelines and adopting new and emerging technologies and practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
