Sr. Analyst, GTM Systems

PrePass•Phoenix, AZ

1d•Remote

About The Position

PrePass is seeking a Sr. Analyst, GTM Systems to own key platforms and workflows within its go-to-market technology stack, supporting Sales, Marketing, and Customer Success. The role works autonomously on complex, cross-functional problems, analyzing business needs, designing and building solutions, troubleshooting issues across platforms, and ensuring changes are delivered, adopted, and measured. The analyst partners with Sales, Marketing, Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT. This is a remote position. The role includes business analysis and solution design; administration and ongoing improvement of assigned platforms; development and support of connected workflows and automations; delivery planning, testing, and adoption; and measurement of platform health and outcomes. The analyst leads stakeholder discovery, documents requirements and solution specifications, evaluates platform capabilities, manages platform configuration and vendor support, diagnoses cross-platform failures, coordinates with platform owners on requirements and integrations, leads user acceptance testing, and validates changes after release.

Requirements

Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.
8+ years in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.
Hands-on experience administering and configuring GTM platforms.
Experience leading CRM requirements and solution design, with a strong understanding of CRM data models, workflows, and integrations.
Experience building or maintaining automations or integrations across platforms.
Proven ability to gather requirements, write specifications, and lead user acceptance testing.
Strong troubleshooting skills, especially for issues that span several platforms.
Ability to translate business needs into technical requirements and technical constraints into business terms.
Clear communication and strong stakeholder management skills.

Nice To Haves

Microsoft Dynamics 365 experience.
Experience with tools such as Gong, Clay, Workato, Power Automate, LeanData, or Five9.
Experience in a high-velocity sales environment or a B2B SaaS, transportation, or logistics business.
Formal training or certification in business analysis, project management, or change management.
Experience using AI tools to automate or improve GTM work.

Responsibilities

Lead discovery with business stakeholders to understand operational goals, current processes, and requirements.
Analyze, model, and document requirements, including workflow diagrams and solution specifications.
Evaluate platform capabilities and recommend solutions, including automated controls and data rules.
Assess upstream and downstream impacts before changes go live, and challenge requests that lack a clear business outcome.
Own the configuration, administration, health, and documentation of assigned GTM platforms, and provide backup coverage for other GTM Systems platforms.
Manage vendor relationships, usage, and support for owned platforms.
Set and follow consistent, supportable build standards; maintain platform and automated-process procedures and documentation.
Proactively improve platform usability, reliability, and adoption.
Design, build, and maintain workflows and automations that connect GTM platforms.
Diagnose failures across platforms and handoffs, and drive them to resolution with the appropriate owners.
Monitor workflow performance and exceptions after launch.
Partner with Enterprise Systems and Software Engineering on changes to platforms they own, including CRM and Five9, covering requirements, solution review, user acceptance testing, and integrations.
Assess incoming requests, keep requesters informed, and maintain the backlog for assigned platforms and workflows.
Plan milestones and phases for larger changes, keeping work on schedule and within budget.
Lead user acceptance testing for changes in assigned areas.
Document system changes and apply change management practices to support rollout, readiness, and adoption with Revenue Enablement and Operations.
Define health, adoption, and outcome measures for owned platforms and workflows.
Validate that changes work as intended after release and continue to work over time.
Evaluate new technologies, including AI and automation, that could improve how GTM teams work.

Benefits

Medical, dental, and vision coverage starting on the date of hire.
Paid time off, including vacation, sick time, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded lifestyle account for physical and mental well-being.
Tuition reimbursement program.
Voluntary benefits, including legal and pet discounts.
Employee Assistance Program at no cost to employees.
Company-sponsored and funded Culture Team focused on physical, mental, and professional well-being.
Community give-back initiatives.
Employee development initiatives.