Sr Analyst, Commission
About The Position
The Sr Analyst, Commissions supports accurate and efficient commission payouts through day-to-day operational support, issue resolution, and analysis and improvement of commission processes. The role focuses on researching and resolving commission-related inquiries, identifying operational improvements, and ensuring payout accuracy. It also serves as a liaison between frontline support teams and internal partners in systems, testing, reporting, and compensation design. Success is measured by payout accuracy, timely issue resolution, and effective cross-functional collaboration. The work contributes to financial accuracy and employee compensation satisfaction. The position is required to work onsite three days per week and is not available remotely. Travel is not required. The role is not DOT-regulated or safety-sensitive. Other duties or projects may be assigned by business management as needed.
Requirements
- High school diploma or GED.
- Operations or commissions experience.
- Demonstrated analytical experience.
- Strong attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate effectively with employees and management at all levels.
- Ability to meet tight deadlines and prioritize competing demands.
- Ability to work independently and as part of a team.
- Working knowledge of SQL.
- Proficiency in Microsoft Excel.
- Previous experience in customer escalations.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Change management experience.
- Process improvement experience.
- Ability to influence others.
- Solid understanding of multiple system development life-cycle methodologies.
- Understanding of business and system processes across multiple knowledge areas.
- Wireless telecommunications experience.
Responsibilities
- Analyze commission processes and support day-to-day commission operations, including researching and resolving commission-related inquiries, identifying improvements, and ensuring accurate payouts.
- Lead and support projects related to commission operations to enhance process efficiency.
- Liaise between frontline support teams and internal partners, including systems, testing, reporting, and compensation design teams.
- Validate system data loads and commission payouts; conduct impact assessments and research and resolve payout issues, including exception-based adjustments and inquiries.
- Provide analytical support to management and program teams, research and resolve commission-related inquiries, and identify trends to inform process improvements.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Backup care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
