Commission Analyst I

Western & Southern Financial Group•Cincinnati, OH

5d•Onsite

About The Position

Calculates and analyzes commissions and compensation for multiple Western & Southern Financial Group business units, requiring a basic understanding of multiple systems and compensation structures. Analyzes items affecting commission and compensation exceptions and adjustment processing. Serves as a backup for critical functions and completes special projects as assigned by management. Responds to inquiries and serves as a point of contact for internal and external parties, providing customer service and resolving open or aged items through research and communication. Works independently with minimal supervision, escalates issues to management when appropriate, and regularly updates the Manager. The role works in an office setting and involves extended periods at a desk using a computer or other standard office equipment, as well as participation in meetings. Extended hours may be required during peak workloads or special projects and events. No travel is required.

Requirements

High school diploma or GED.
Proven experience managing multiple priorities in a fast-paced environment.
Demonstrated experience handling confidential information successfully.
Demonstrated ability to work effectively within a team and go above and beyond to assist team members.
Strong business math skills and comfort working with numbers.
Excellent organizational skills and strong attention to detail.
Ability to grasp new products, concepts, and procedures.
Examples of handling difficult situations while maintaining productive working relationships.
Excellent verbal and written communication skills, including the ability to convey information clearly, focusedly, and concisely to internal and external customers and prepare correspondence, reports, and forms using a prescribed format.
Working knowledge of Microsoft Office products.

Nice To Haves

Bachelor's degree or commensurate experience within financial services.
Experience in the financial services industry.
Experience working with commissions, reconciliations, general ledgers, and financial reports.
Strong analytical skills, including experience identifying and quantifying problems and providing effective resolutions.

Responsibilities

Provides prompt and accurate customer service to internal and external customers.
Processes commission payments, reviews statements, and releases payments.
Performs daily verification and review of commissionable activities and reporting, working with IT and shared services as needed.
Resolves commission issues, questions, and complaints by telephone or written correspondence through gathering, researching, and analyzing policy information.
Acts as a liaison for hierarchy setups, contract setups, and quality review of licensing activities.
Processes incentive programs, including commission adjustments, production bonuses, and advances.
Assists the Licensing Department and New Business with inquiries from agents and internal customers regarding commissions and contracting.
Initiates the process to obtain beneficiary information to ensure continued commission payments for deceased producers.
Assists with procedure redesign and implementation of compensation plan changes.
Provides feedback on automating and streamlining Commission department processes while maintaining their integrity and usefulness.
Supports internal and external audit requests by delivering timely, thorough supporting documentation and commission payment calculations.
Assists with tax, benefit, and reporting requests.
Updates systems and processes payments related to debit balances and collection efforts.
Acts as a department representative when needed.
Interacts with managers and team members on Commission department issues.
Serves as backup for critical functions on other desks within the Commission department.
Performs other duties as assigned.
Complies with all policies and standards.