Sr Analyst, Commission

T-Mobile•Overland Park, KS

4d•Hybrid

About The Position

The Sr Analyst, Commissions role supports accurate and efficient commission payouts through day-to-day operational support, issue resolution, and analysis and improvement of commission processes. The role focuses on researching and resolving commission-related inquiries, identifying opportunities to improve operational effectiveness, and supporting reliable commission management. The analyst liaises with internal partners—including systems, testing, reporting, and human resources compensation design—and serves as a key point of contact for frontline support teams. The role’s success is measured by payout accuracy, timely issue resolution, and effective cross-functional collaboration. The work affects organizational financial accuracy and employee compensation satisfaction. This position is based in Overland Park, Kansas and requires working onsite three days per week; remote work is not available. Travel is not required. The role is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
Operations or commissions experience.
Demonstrated analytical experience.
Strong attention to detail.
Excellent written and verbal communication skills, including the ability to communicate effectively with employees and management at all levels.
Ability to meet tight deadlines and prioritize competing demands.
Ability to work independently and as part of a team.
Working knowledge of SQL.
Proficiency in Microsoft Excel.
Previous experience in customer escalations.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Change management experience.
Process improvement experience.
Ability to influence others.
Solid understanding of multiple system development life-cycle methodologies.
Understanding of business and system processes within multiple knowledge areas.
Wireless telecommunications experience.

Responsibilities

Analyze commission processes and support day-to-day commission operations, researching and resolving inquiries, identifying improvements, and ensuring accurate payouts.
Lead and support commission operations projects to enhance process efficiency.
Liaise between frontline support teams and internal partners, including systems, testing, reporting, and compensation design teams.
Validate system data loads and commission payouts; conduct impact assessments and research and resolve payout issues, including exception-based adjustments and inquiries.
Provide analytical support to management and program teams, research and resolve commission-related inquiries, and identify trends to inform process improvements.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.